Residence Life Coordinator at University of Waterloo in Waterloo, ON

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03536 Time Type: Full time Employee Group: Staff Job Category: Student and Campus Support Employment Type: Temporary Department: Campus Housing - Residence Life I Hiring Range: $61,954.88 - $77,443.60 Posting Information: This posting is for an existing vacancy. Term: 20 months This position is being offered as a temporary contract. Job Description: Primary Purpose The Residence Life Co-ordinator (RLC) is responsible for ensuring the effective delivery of the student experience within an assigned student residence(s). This position acts as an advisor and support to students living in residence with emphasis placed on a student’s holistic development. The RLC provides leadership to Residence Life Staff (e.g. Dons) in the development of a diverse community based on individual rights, freedoms and responsibilities. The RLC is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes. Key Accountabilities Student Support and Case Management Engages with students who present with a variety of personal and/or transitional challenges related to their integration into the residence community and University setting. Builds rapport with students within case management portfolio and supports students in connecting to on-campus and/or off-campus resources. Executes the administration of the conduct process across residences through appropriate application of residence policy and procedures. Facilitates student conduct processes and management of student issues (example: drug and alcohol infractions, roommate challenges, behavioral issues, etc.). Facilitates educational conversations, and issues appropriate restorative or educational sanctions, in accordance with the Case Management Strategy. Leads difficult conversations with students who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, etc. Responds to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, etc. Demonstrates knowledge of emergency response procedures; problem solves, uses resources, and acts quickly in difficult situations. Maintains confidential records of students within case management portfolio using internal database. Collaborates with Case Support Coordinators to manage complex and critical student cases. Ensures the rights of individuals as well of the community are upheld through appropriate use of policy and regulation. Residence Life Coordinator’s supporting the Undergraduate portfolio will assume regular, rotating on call shift with peers and respond to urgent matters accordingly. Supervision and Human Development Provides day-to-day guidance, direction, and oversight to 10-18 Residence Life Dons in the development of a positive residence community. Effectively supervises and supports Residence Life Don Team Leaders by providing day-to-day guidance, direction, and oversight. Participates in and make decisions regarding the recruitment and training of student-staff positions. Provides leadership in student-staff meetings and communicates regularly wi