Research and Innovation Technical Program Assistant (Contingent II - Grant Funded) at Bowie State University in Bowie State University

Job description

Job Posting: JR102070 Research and Innovation Technical Program Assistant (Contingent II - Grant Funded) (Open) Department: BSU Research and Innovation, JM Position Type: Non-Regular Fixed Term (Fixed Term) Open Date: 09-21-2026 Close Date: $65,000 - $75,210 Job Description: Job Description Summary The Research and Innovation Technical Program Assistant serves as the Division of Research and Innovation's primary technical and business operations support professional, providing functional administration, technology support, business process improvement, data management, communications, and operational support for the University's research enterprise. This position supports research administration systems, electronic workflows, reporting, compliance, training, and strategic initiatives that advance Bowie State University's research mission and Carnegie R2 objectives. Responsibilities Research Systems Administration Serve as the functional administrator and technical support resource for Kuali Research, Workday, Microsoft 365 applications, SharePoint, Adobe, electronic research administration (eRA) platforms, and future research technologies. Provide day-to-day support for research administration systems. Configure and maintain user accounts, permissions, security roles, workflow routing, and system configurations. Coordinate system maintenance, upgrades, testing, implementation, and release management with Information Technology and software vendors. Troubleshoot system issues, resolve user problems, and coordinate vendor support. Ensure successful integration and accurate movement of data between research administration and enterprise systems. Maintain division technology assets, audio-visual equipment, software licenses, and assigned equipment. Create and maintain technical documentation, user manuals, knowledge base articles, and system procedures. Business Process Improvement & Automation Analyze business operations and recommend technology-driven improvements that enhance operational efficiency and customer service. Design, document, and maintain business process maps, workflows, and standard operating procedures. Develop electronic workflows and automate manual business processes using Microsoft Power Automate, Microsoft Lists, SharePoint, Forms, Teams, and other approved technologies. Develop online portals, electronic forms, dashboards, and self-service solutions supporting research administration operations. Identify opportunities for continuous improvement through automation, workflow optimization, and technology enhancements. Data Management & Reporting Ensure the integrity, accuracy, consistency, and security of research administration data. Develop and maintain data standards, documentation, and reporting procedures. Monitor research system data, identify discrepancies, perform reconciliations, and coordinate corrective actions. Conduct periodic data quality reviews and system audits. Develop and maintain dashboards, project trackers, grant lifecycle trackers, compliance trackers, workflow reports, executive dashboards, and performance metrics. Assist with institutional reporting, research analytics, data requests, and executive reports supporting strategic planning and Carnegie R2 initiatives. Collaborate with the Division's Data Analyst to develop research performance dashboards and institutional metrics. Communications & Website Management Coordinate and maintain the Division of Research and Innovation website, ensuring content remains accurate, current, accessible, and aligned with University branding. Manage electronic distribution of newsletters, faculty announcements, marketing materials, presentations, executive reports, and digital communications. Maintain electronic document repositories and research administration records. Assist with preparation of presentations, executive briefings, reports, and strategic communications for Division leadership. Training & Customer Support Provide technical support to fa