Representative, Customer Service at Baxter International in Dublin

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Customer Service Representative - Compounding Services Location: Sandyford, Ireland Every order matters when the therapies being delivered support patients receiving critical care and treatment. As a Customer Service Representative - Compounding Services , you'll play a vital role in ensuring hospitals, healthcare professionals, and homecare customers receive the products and support they depend on, when they need them most. Based in Sandyford, you will act as a key connection between customers and Baxter's manufacturing, supply chain, and commercial teams, helping ensure continuity of care and an exceptional customer experience. Your Role at Baxter As a Customer Service Representative within our Compounding business, you will help deliver a seamless experience for healthcare customers by managing orders, resolving queries, coordinating with internal teams, and ensuring accurate information flow across the business. Your work will directly support the timely delivery of critical therapies and healthcare products to hospitals and patients. Success in this role comes from building trusted customer relationships, maintaining operational excellence, and proactively solving challenges to help ensure patients receive the treatments they need. You'll collaborate with colleagues across Customer Service, Production, Warehouse, Distribution, and Commercial functions while contributing to continuous improvement initiatives that strengthen our customer experience. What You'll Be Doing Manage customer orders and enquiries through shared service channels, ensuring accurate and timely processing to support uninterrupted patient care. Build trusted relationships with hospitals, healthcare providers, and homecare customers by delivering responsive, professional, and solution-focused support. Monitor order status, backorders, and manufacturing exceptions, proactively communicating updates and helping customers navigate supply challenges. Coordinate with Production, Warehouse, Distribution, and Commercial teams to resolve customer issues and ensure smooth order fulfillment. Maintain accurate customer records, documentation, and product information to support compliance and operational excellence. Investigate and help resolve customer complaints, returns, credits, and debits while ensuring adherence to company policies and quality standards. Contribute to process improvement initiatives and cross-functional projects that enhance customer experience, efficiency, and business performance. What You'll Bring Required Qualifications Experience working in a customer-facing or customer service environment where delivering a high-quality customer experience was a key responsibility. Strong communication skills, with the ability to build positive relationships with customers and collaborate effectively across teams. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines. Proven problem-solving skills and the confidence to investigate issues, identify solutions, and follow through to resolution. Ability to work independently while also contributing positively within a collaborative team environment. Proficiency using business syst