Remote P&C Licensed CSR - Detroit Metro Area Residents at Auto Club Group (ACG) in AOB

Job description

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Location Details: Candidates must reside in Michigan, be within a 50-mile radius of Dearborn, MI, and have reliable transportation. Selected candidates will be required to interview and complete the first 16 weeks of employment on-site in Dearborn. Upon successful completion of training, employees will transition to a fully remote work arrangement. Employees must be able to report to the Dearborn office as needed for business-related activities. Position Schedule / Shift: Training Start Date: November 9, 2026 Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs. After training, you will transition to your regular production schedule Production Schedule After Training: Pattern 1: Monday–Friday 11:30 am – 8:00 pm EST | Scheduled Day Off (when scheduled to work Saturday): Wednesday | Saturday Rotation (assigned later): 9:00 am - 5:30 pm EST Pattern 2 : Monday–Friday 11:30 am – 8:00 pm EST | Scheduled Day Off (when scheduled to work Saturday): Thursday | Saturday Rotation (assigned later): 8:30 am – 5:00 pm EST If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG Position Summary: As an Insurance Customer Sales and Service Representative, you’ll play a vital role in delivering exceptional service while helping customers. In a fast-paced, high-volume call center environment, you’ll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. This role supports members across multiple interaction channels, including incoming phone calls, SMS/text messaging, email, and digital chat, ensuring members receive accurate information, timely service, and personalized solutions that meet their needs. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group. Key Responsibilities: Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale. Rewrite and reinstate insurance policies according to underwriting and business rules. Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary. Accept & process payments at the point of sale. Make outbound follow-up calls to customers in response to questions or complaints. Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information. Provide efficient processing of customer policies, endorsements, and status and coverage changes. Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met. Qualifications: Required Education High School Diploma or equivalent (GED) Experience Providing a high level of customer-focused service Navigating through a PC Windows environment, including accessing information from multiple applications Managing and navigating multiple sources of information and applying them as needed Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc. Cross-selling Certifications / Licensure Current Property & Casualty Insurance license May be required to attain and maintain state membership licenses as appropriate by the department Preferred College-level coursework, certification, or equivalent (i.e., rel