Remote Hands Data Center Technician (Day-Shift) at Salute in Hillsboro, OR

Job description

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Remote Hands Technician to join our team and drive our relationships with hyperscale clients to new heights. Salute Benefits That Put You First We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future: Time to Recharge: Enjoy 8 company-paid holidays , 2 floating holidays , and PTO so you can rest, celebrate, and take care of what matters most. Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment. Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package. Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%. Wellness Support: Access to HSA , mental health resources, and gym discounts —because your health matters. Extra Protection & Perks: Through discounted group programs, such as legal services , home & auto insurance , pet insurance , and ID theft protection for life’s unexpected moments. Remote Hands Technician: A Remote Hands Technician provides on-site technical support services within the data center environment for customers, remote engineering teams, and internal stakeholders. This role is responsible for hardware installations, rack and stack activities, cabling, troubleshooting equipment, break-fix support, asset management, and executing technical tasks under the direction of remote operations teams. The Remote Hands Technician ensures timely response to service requests, maintains accurate documentation, and delivers exceptional customer service while adhering to all safety, security, and operational procedures. Work Schedule: Sunday - Wednesday | 9:00am-9:00pm (PST) Responsibilities: Perform Remote Hands services which are tracked through the client ticketing system. This includes, but is not limited to the following services: Equipment Rack and Stack Cable, terminate, and dress fiber or copper network cabling Assist customers with the diagnosis of hardware and software issues on their equipment Power cycling of customer equipment Perform cabinet/cage audits Blade/Card, Memory, Hard Drive, and Transceiver installation or removal Testing and troubleshooting of copper and fiber optic circuits Assist with migrations of equipment, power, or networking devices Shipping and Receiving of packages Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.) Provide timely customer and internal updates using a computer-based ticketing system Assist with the documentation and inventory verification/counts Adherence to Standard Operating Procedures Maintain overall Data Center cleanliness and appearance Work flexible shift schedules Report to the facility within a 1-hour average for emergency assistance as required Minimum Qualifications High school diploma or equivalent required; technical certification or vocational training preferred. 1+ years of experience in Telecommunications or IT related field, supporting data center, mission-critical, or colocation environments. Working knowledge of data center operations, hardware installation, asset management, and infrastructure support. Experience installing, maintaining, and troubleshooting server, storage, and networking equipment from multiple vendors. Understanding of structured cabling systems, including copper and fiber optic