Relationship Manager, Private Risk at The Baldwin Group

Job description

The Relationship Manager (RM) serves as the primary point of contact for high-net-worth (HNW) and ultra-high-net-worth (UHNW) private risk management clients. The RM is responsible for delivering elite, personalized client service, providing technical expertise in personal lines insurance, and proactively managing complex risk exposures across a sophisticated book of business. This role operates at the intersection of client advocacy, carrier relationship management, and strategic risk consulting — and is critical to driving retention, satisfaction, and growth within the Private Risk Management (PRM) practice. PRIMARY RESPONSIBILITIES Client Service & Relationship Management Serve as the primary relationship owner for an assigned book of HNW/UHNW clients, delivering proactive, white-glove service across all touchpoints — phone, email, and in-person. Anticipate client needs and surface coverage recommendations, risk alerts, and market changes before clients ask. Conduct annual interactive client reviews, presenting renewal proposals and agendas that reflect a deep understanding of each client's exposures and lifestyle. Build trusted advisor relationships that drive long-term retention and organic growth through referrals. Risk Analysis & Coverage Consulting Review client exposures, underwriting memos, loss experience, and current coverages to identify gaps and recommend appropriate solutions. Advise and counsel clients on complex risk exposures including high-value homes, fine art and collectibles, watercraft, aircraft, excess liability/umbrella, and specialty lines. Review inspection reports for coverage accuracy and potential loss prevention issues; provide proactive direction to resolve outstanding items and minimize E&O exposure. Remain current on industry offerings, carrier appetite changes, and HNW market trends — making proactive recommendations to clients and leadership. Understand and introduce the holistic Baldwin platform as appropriate, including employee benefits, commercial lines, and asset protection services. Market Placement & Carrier Relations Act as a market placement specialist, remarketing existing programs as needed to ensure competitive positioning and alignment with client needs. Cultivate strong relationships with carrier partners including PURE, Chubb, AIG Private Client, Cincinnati, Berkley One and specialty markets. Maintain thorough knowledge of insurer contracts, underwriting guidelines, proprietary systems, and appetite to optimize placement decisions. Collaborate with carrier representatives to advocate for favorable outcomes on complex risks, renewals, and claims. Operational Excellence & Compliance Maintain accuracy, timeliness, and completeness in all client and carrier interactions to minimize errors and omissions exposure. Ensure all policy activity — new business, renewals, endorsements, cancellations — is documented accurately in agency management systems (Epic preferred). Adhere to Baldwin's established workflows, service standards, and compliance requirements across all client interactions. Identify opportunities to improve processes, workflows, and the overall client experience; surface recommendations to leadership. Manage a high-volume workload with strong organizational discipline and attention to detail. KNOWLEDGE, SKILLS & ABILITIES Required Qualifications Active Property & Casualty insurance license in the state(s) where business is conducted, or the ability to obtain all required licenses within 90 days of hire. Minimum 3 years of experience in personal lines insurance, with demonstrated knowledge of HNW carrier contracts, underwriting guidelines, and claims processes. Proven ability to manage complex client relationships with a high degree of professionalism, responsiveness, and discretion. Strong written and verbal communication skills; comfortable presenting to sophisticated clients and internal stakeholders. Proficiency in Microsoft Office Suite and agency management systems;