Patient Care Coordinator II at Tulane University of Louisiana in New Orleans, LA

Job description

The Patient Care Coordinator II functions as the liaison, providing an avenue of communication between patients, physicians and other health care providers, which involves frequent contact with patients in person, via telephone and/or written correspondence as needed to effectively coordinate clinic visits and related health care screenings. Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. The Patient Care Coordinator II also provides general administrative and clerical support to physicians and senior level staff, which includes processing insurance verifications, typing reports, collecting and distributing mail, sending faxes, performing data entry; creating, updating and maintaining patient files and electronic database records, as well as other related duties as assigned. • Excellent verbal and written communication skills. • Excellent customer services skills; ability to work well with others. • Great organizational and time management skills. • Proficient data entry skills; familiarity electronic database management and reporting. • Proficient keyboarding skills, and a working knowledge of Microsoft Office Word and Excel software applications. • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. • Must be fluent in both English. • Ability to maintain confidentiality in all work performed. REQUIRED EDUCATION AND EXPERIENCE: • High School diploma or equivalent. • Three (3) years' medical office experience to include two (2) years directly related patient registration and insurance verification experience.