Regional Associate at CIBC in Vancouver, BC

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through dedicated relationship management, trusted investment advice and exceptional client service. As the Manager of Client Support, you will apply advanced knowledge to set the overall direction for employees, ensuring consistency in execution and accountability. You will focus on creating a positive work environment and being an effective role model by championing CIBC’s mission, vision, and values, working closely with the business to ensure client needs and business goals are met. The role exercises independent judgement within defined policies and procedures, contributing to the development and implementation of quality and improved service delivery to clients. In addition, you will identify and lead opportunities to enhance employees’ productivity and operational processes. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you’ll succeed Operational Support - Assist in creating comprehensive reporting capabilities that will enable Operations to effectively track its service targets and achievements. Continually search for improvements in workflows, processes, and data/reporting management. Ensure prompt and accurate reporting to Senior Management on a monthly, quarterly, and annual basis. Onboarding Support - Oversee and manage all aspects of onboarding new hires working closely with ASMs and RDs in each region. Oversee and manage all aspects of terminating existing employees working closely with ASMs and RDs in each region. Act as the primary CIBC contact for all matters related to Call Me Later referral leads, Business Referral Program, Partner Rewards Plan, and the Power Points Program. People Leadership - Lead and coach a high performing team of Leaders. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values. Who you are You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it’s the right thing to do. In-depth understanding of mortgage products and investment products, strong knowledge of mortgage industry compliance and regulatory requirements, ability to establish productive relationships within CIBC and with 3rd party vendors You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Strong organizational skills and proven problem-solving abilities; Excellent communication skills, both verbal and written; Ability to work both independently and in a team environment; Must be adaptable, flexible, and willing to accommodate special urgent requests You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap in