Recruitment Consultant Account Manager at Fuku in Singapore

Job description

FastCo Asia is a leading HR-Tech company on a mission to provide everyone with equal access to job opportunities across Southeast Asia. Through our award-winning platforms, FastJobs and FastGig - we connect employers and jobseekers in the manual, service, and semi-skilled job segments across Singapore and Malaysia making recruitment fast, simple, and accessible for all. FastGig is Singapore's leading flexible, on-demand staffing platform, connecting businesses with a massive network of over 85,000 active, pre-screened workers for short-term and part-time roles. We are reshaping how the modern workforce operates. We are hiring an Account Manager (FastGig). In this role, you won't just fill shifts - you will own the end-to-end pre-deployment lifecycle for a portfolio of clients, ensuring every shift is seamlessly staffed with qualified, available workers for the entire duration of the assignment. What You'll Do - Liaise with clients to understand manpower requirements: job scope, schedule, location, headcount, and worker requirements. - Manage client expectations on fulfilment likelihood and timelines. - Source and screen suitable gig workers; build and maintain a worker pool for each client and role. - Contact workers to confirm availability ahead of scheduled shifts. - Build and maintain schedules and allocate workers to shifts. - Actively monitor scheduled shifts with no clock-in and act immediately - this is a core measure of success in the role. - Source and deploy a replacement worker from the pool within an agreed response time whenever a shift is disrupted (no-show, withdrawal, or early termination), at any point in the assignment. - Serve as the single named point of contact for the client throughout the engagement, including commercial and account matters. - Work closely with Regional Support or Finance for specific post-deployment operational queries. Who You Are - Prior experience in account management, recruitment, project coordination, or workforce/shift scheduling. - Comfortable owning client relationships end-to-end, including commercial conversations. - Sharp with systems and dashboards - you notice gaps before they become escalations. - Calm under pressure and able to move fast when a shift is at risk. - Strong communicator, equally comfortable with clients and gig workers. Why Join Us? We offer a high-growth, meritocratic culture with clear advancement pathways, an advanced tech stack, and the operational autonomy to scale your success. If you thrive in a