Recruiting Coordinator Professional Education at University of Richmond in UR Main Campus

Job description

Job Description Position Summary : Please attach a cover letter Recruiting Coordinator serves as the primary point of contact for prospective Professional Education students. The position supports enrollment growth by promoting Professional Education recruiting programs, responding to inquiries, engaging prospective students, identifying appropriate educational opportunities, and guiding individuals toward programs that align with their professional and educational goals. The Coordinator develops a strong working knowledge of the Professional Education portfolio and consistently represents and promotes the unit through individual outreach, presentations, information sessions, community and professional events, and other engagement opportunities. The position manages incoming inquiries by phone, email, and in person; maintains prospective student relationships through the School's customer relationship management system (CRM); and supports continued engagement with current and former students by sharing relevant new offerings. The Coordinator also supports the development of organizational and community partnerships, collaborates with the Marketing & Engagement team on enrollment-focused communications and outreach, assists with recruitment and engagement events, and provides program and current student support as needed. JOB DUTIES/RESPONSIBILITIES: Enrollment and Student Engagement Serves as the primary point of contact for individuals interested in Professional Education programs; manages the departmental email inbox; and responds to or routes phone, email, and in-person inquiries in a timely, professional, and helpful manner. Develops and maintains detailed knowledge of the Professional Education portfolio to answer questions, recommend appropriate programs, and create and deliver presentations and other informational resources. Collaborates with Senior Program Managers, the Associate Dean of Enrollment Management and Admissions (ADEMA), and the Marketing & Engagement team to develop and execute comprehensive enrollment and outreach plans, expand the prospective student pool, and identify new recruitment opportunities. Engages and guides prospective students through phone, email, individual meetings, presentations, information sessions, and other outreach activities; uses the School's CRM (Slate) to document, track, and advance prospective students through the enrollment process. Represents SPCS and the University at community and educational events, employment fairs, professional conferences, and other recruitment and outreach opportunities throughout the Richmond region, the Commonwealth, and beyond. Tracks and reports on enrollment and engagement activities and the effectiveness of recruitment strategies; recommends improvements; maintains related standard operating procedures (SOPs); and provides additional enrollment and engagement support as directed. Partnership Development Develops and maintains a process and pipeline for researching and identifying businesses, employers, educational institutions, professional associations, and community organizations that may benefit from Professional Education programming, customized training, or other educational opportunities. Manages initial inbound and outbound partnership outreach and conducts preliminary conversations to understand organizational needs and assess alignment with Professional Education capabilities. Tracks partnership prospects, activities, and outcomes and transitions qualified opportunities to Senior Program Managers and/or the Director of Professional Education for relationship development, program design, and implementation. Communications Supports enrollment-focused communications to prospective, current, and former students in collaboration with Senior Program Managers and the Marketing & Engagement team, including regular outreach and follow-up that encourages continued engagement and movement toward enrollment. Communicates program updates and changes