Recruiter - Egypt at Community Phone Company

Job description

Recruiter – Egypt ☎ Community Phone Community Phone is building the best phone for communities in America. We are your hair salon's business phone, the auto-body shop that texts you or gets appointments, your local government agency's operations line, and your mom's phone that she sometimes answers on her computer. We have more than 30,000 customers today, and are building the missing phone. Our team is ~100 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator's Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. 🌟 About the role We are hiring a Recruiter to own our Egypt talent pipeline end to end. Most of the people who speak to a Community Phone customer are hired here, and this role decides who reaches them. You will source candidates, screen them, move them through every stage, and keep each applicant informed from first message to first day. You will hire customer support agents in cohorts, fill specialist roles across collections, retention, porting, and Tier 2, and support hiring for other departments such as sales and operations as we grow. An advanced command of the English language is required. You are the first voice candidates hear, and you are the person judging whether their English is strong enough for an American customer on a bad phone line. We are specifically looking for someone who has lived in customer support, not just recruited around it. If you have worked a queue, taken escalations, or run a floor, you will know within ten minutes of a screening call whether someone will survive month two. This role reports to the Customer Support Manager and works closely with our team leads and Head of Operations. 🚀 You will... Own the applicant pipeline. Manage every requisition in Rippling ATS: review incoming applications, filter against the bar for each role, move candidates through stages, and keep the pipeline clean and current so hiring managers always see the real picture. Source actively. Build pipeline rather than waiting for it. Use LinkedIn Recruiter and Sales Navigator, local job boards, community and Facebook groups, BPO networks, and referrals to reach experienced support talent who are not browsing job boards. Run first-round screens. Conduct screening calls, assess English fluency, clarity, and phone presence, and evaluate the soft skills that predict success with elderly American customers: patience, composure, and warmth under pressure. Handle candidate communications. Respond quickly, set expectations honestly, schedule interviews, chase feedback, and make sure no candidate is ever left without an answer. Treat every applicant as a potential customer and referral source. Partner with hiring managers. Work with team leads to define what good looks like for each role, calibrate on scorecards, coordinate interview loops, and shorten the time between a strong candidate and an offer. Coordinate the onboarding handoff. Manage offers and contracts, confirm equipment and internet readiness, and line new hires up cleanly against training cohort start dates so nobody arrives on day one unprepared. Report on hiring. Track and share time-to-fill, source quality, screen-to-hire conversion, offer acceptance, and 30- and 90-day retention by source, and use those numbers to decide where to spend sourcing effort next. 🏆 You are... 2–4 years of recruiting experience, including high-volume or cohort-based hiring Direct experience sourcing and hiring for customer support or contact center roles Hands-on experience working in customer support yourself, as an agent, team lead, QA, or workforce role Advanced verbal and written English; able to assess another person's English accurately Pra