Records Specialist II at Texas A&M University-Corpus Christi in Corpus Christi, TX

Job description

Job Title Records Specialist II Agency Texas A&M University - Corpus Christi Department Office Of The Registrar Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. PURPOSE The Records Specialist II, under general supervision, is responsible for updating and maintaining University files. They assist in developing and updating records, as well as departmental and University policies and procedures. This position is a full-time Office Associate –responsible for supporting the Registrar's Office and associated record keeping functions. Represent the Registrar’s Office as primary contact for student, faculty, staff, and alumni needs. DESCRIPTION Functional Area 1: Operations Percent Effort: 50% Create an effective & efficient student-centered, service-oriented atmosphere and provide excellent customer service. Represent the Registrar’s Office as primary contact for student, faculty, staff, and alumni needs. This includes, but not limited to, assisting & responding to all in person and electronic questions, processing students’ changes to the student records accurately and timely. Team lead for front counter operations. Responsible for providing resources to assist customer’s needs. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism. Responsible for the Registrar departmental email account, reply to emails and/or route emails to the correct contact person / office. Create, implement, research, and maintain requested updates to student records. Process student registration adds, drops, and withdrawals from the University. Functional Area 2: Support Percent Effort: 35% Update student records for all FERPA requests. Assist Associate Registrar with term set up and end of term processes. Assist with printing, preparation, and mail-out of diplomas. Process all incoming student curriculum changes such as Change of Curriculum forms, Change of Grade forms and Biographical Data forms. Process Student appeals and notify concerning department of the appeal results. Functional Area 3: Support Percent Effort: 15% Assist with Commencement and Registrar related events throughout the year. Provide assistance with registration, transcripts, enrollment certifications and verifications, and end of term processes. Assist Associate Registrar with special projects and perform other duties as assigned. QUALIFICATIONS Associate’s Degree in a related field. Three (3) years of customer service or related administrative experience. Additional education/experience may be considered as a substitute for the minimum qualifications required: High school Diploma or GED and five (5) years of related experience. OR Bachelor’s Degree in a related field and one (1) year of related experience. Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and in Windows environment. Excellent written, verbal, and interpersonal communication skills to be