RCM Specialist at AdaptHealth

Job description

Description AdaptHealth Opportunity – Apply Today! About AdaptHealth At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference Commitment to Our People – Support, Development, and Advancement Opportunities Competitive Compensation and Incentives Comprehensive Total Rewards & Benefits Industry-Leading Care & Innovation Responsible Environmental Stewardship Position Summary The RCM Specialist is responsible for maintaining a timely revenue cycle and ensures accurate payment for goods and services according to contracted rates and/or payor fee schedules. Also responsible for maintaining patient confidentiality and function within the guidelines of HIPAA. Job Duties: Collect on accounts by sending bills or following up with payers via phone, email, fax, mail, or websites; monitor accounts for non-payments, delayed payments, and irregularities. Communicate with customers, patients, and providers regarding charges, insurance, payments, invoices, authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends. Investigate and resolve customer billing inquiries, including escalated issues and disputes referred by collection agencies. Collaborate with internal and external customers to provide authorization status updates and coordinate appeals on denied authorizations; request authorization from state Medicaid programs as needed. Reconcile approved authorizations, received documentation, and pending charges to resolve pending/unbilled revenue and ensure orders bill correctly to insurance. Analyze required documentation for billing services to ensure compliance with payer requirements. Submit daily claims for all eligible/ready status claims and resolve claim rejections promptly to meet payer timely filing requirements. Maintain and update physician databases to support accurate billing documentation and communication with physician offices. Accurately document authorization requests and follow-up activities for each account. Identify trends and root causes of inaccurate private pay billing, report findings to management, and resolve related account errors. Maintain extensive knowledge of payer coverage types, insurance policies, payer guidelines, and payer contracts to ensure accurate billing and timely payment. Accurately enter and maintain data in the database, including payer information, authorization requirements, coverage limitations, and requalification status. Perform other related duties as assigned. Competency, Skills and Abilities: Analytical and problem-solving skills with attention to detail. Strong verbal and written communication. Excellent customer service skills. Proficient computer skills and knowledge of Microsoft Office. Ability to prioritize and manage multiple tasks. Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. Requirements Minimum Job Qualifications: High School Diploma or equivalent One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance. Total Rewards & Benefits Program Comprehensive medical, dental and vision coverage (eligible first of the month following hire) 401(k) with company match