Radiology Clerk | FT | Weekdays | Le Bonheur at Methodist Le Bonheur Healthcare

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. The Radiology Clerk is responsible for various clerical duties in Radiology Services such as greeting and directing patients, answering telephones, receiving and entering exam requests and other data, and processing imaging requests. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview The Radiology Clerk is responsible for various clerical duties in Radiology Services such as greeting and directing patients, answering telephones, receiving and entering exam requests and other data, and processing imaging requests. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Pull orders from TRACE for current and future appointments. Coordinates and participates in activities relating to the retrieval and distribution of x-ray images/films, CD burning, and importing CDs ensuring adherence to procedures and policies. Communicates daily via telephone, fax, email to physicians, referring physicians, physician offices, and patients. Courteously greets Associates, visitors and other customers; determines their needs and provides information or directs them to the appropriate person. Answers the telephone and screens calls in a timely, courteous manner. Obtains information required for response to the caller. Direct calls as appropriate to other parties, and/or takes accurate messages. Sorts, prepares, and delivers incoming/outgoing mail. Orders and maintains supplies, materials, equipment, etc., for the department. Monitors utilization of materials and office supplies, orders supplies to ensure adequate inventory, and ensures adherence to budget. Monitors condition of office equipment and common areas and takes personal responsibility to resolve problems in a timely manner. Maintains filing systems by receiving, sorting, and distributing documents for filing; create files and records as necessary using judgment and knowledge of office requirements, updating files and records and retrieving and storing files as needed. Demonstrates professional work behavior and customer service routinely in all interactions. Perforrms other job functions as assigned or requested. Education/Formal Training Requirements Required - No Education Required Work Experience Requirements Required - Administrative or clerical 1-3 years Knowledge, Skills and Abilities Proven record of providing excellent customer service. Working knowledge at basic proficiency level for windows-based software applications. Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition. Excellent interpersonal skills. Proficient in use of basic office equipment; multi-line phones; and data entry. Ability to learn, synthesize and maintain up-to-date working knowledge of the department, personnel, and changing technology. Ability to perform computerized data collection and entry and to navigate in a windows environment. Ability to organize tasks and maintain control of work flow. Demonstrated ability to resolve routine problems using policies and procedures. Supervision Provided by this Position There are no supervisory or lead responsibilities assigned to this job. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and