Quality Supervisor at MasterBrand in Jackson, GA

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand. Job Description: Position Summary The Quality Supervisor provides day-to-day leadership and direction for quality activities within the manufacturing operation. This position is responsible for ensuring products and processes meet established quality requirements, supporting effective execution of the Quality Management System, and driving improvements that reduce defects, scrap, rework, production interruptions, and customer quality concerns. The Quality Supervisor leads and develops Quality associates, coordinates inspection and containment activities, supports structured problem solving and corrective action, and partners with Operations, Engineering, Supply Chain, and other functions to improve manufacturing quality. The position promotes quality at the source, continuous improvement, and consistent adherence to established quality standards. Duties and Responsibilities Quality Operations · Supervise daily Quality activities, including receiving, in-process, and outgoing inspection. · Assign and prioritize daily work for Quality associates based on production requirements, quality risks, and inspection needs. · Ensure inspection methods, equipment, gauges, documentation, and quality records are properly utilized and maintained. · Monitor quality performance, including rejects, scrap, rework, supplier quality issues, customer returns, and allowances. · Identify and communicate quality trends, recurring issues, and areas requiring corrective action. · Coordinate containment, inspection, and corrective-action activities when nonconforming products or processes are identified. · Ensure nonconforming material is appropriately identified, controlled, and dispositioned in accordance with established requirements. · Provide immediate direction when products or processes do not meet established quality requirements, including initiating containment and escalating significant concerns through appropriate leadership channels. Problem Solving & Continuous Improvement · Lead and participate in structured root-cause analysis and corrective-action activities. · Use quality data and statistical techniques to identify trends, recurring defects, and improvement opportunities. · Partner with Operations and Engineering to reduce defects, scrap, rework, and production interruptions. · Support Lean Manufacturing and Six Sigma improvement initiatives. · Promote quality at the source by coaching associates on identifying, containing, communicating, and escalating quality abnormalities. · Monitor corrective actions to ensure they are completed and sustained. Quality Systems & Compliance · Implement, support, and ensure compliance with established Quality Assurance policies, procedures, standards, and business-system requirements. · Support internal and external Quality Management System audits and related follow-up activities. · Ensure inspection and quality records are maintained accurately. · Ensure gauges and other measurement equipment used by the team are appropriate for inspection requirements and properly controlled. · Support Engineering changes and product releases by helping ensure appropriate inspection methods, equipment, and gauges are available. · Provide practical guidance to associates regarding established quality standards and requirements. Customer & Supplier Quality · Support investigation, containment, root-cause analysis, corrective action, and follow-up for customer quality concerns. · Coordinate with manufacturing teams to address quality issues and implement corrective actions. · Participate in supplier