Quality: Product Integrity Specialist at Wolverine World Wide in Rockford, MI

Job description

Wolverine World Wide, Inc. (NYSE: WWW) is a global footwear and apparel company driven by a vision to Make. Every Day. Better. Founded in 1883, the Company builds and grows iconic brands including Merrell®, Saucony®, Wolverine®, Sweaty Betty®, Chaco®, Hush Puppies®, Stride Rite®, HYTEST®, and Bates®, along with footwear licenses for Cat® and Harley-Davidson®. Headquartered in Rockford, Michigan, the Company’s products are sold in approximately 170 countries and territories worldwide. For more information, visit www.wolverineworldwide.com. In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. Wolverine Worldwide is a Certified™ Great Place To Work®. The Product Integrity Specialist supports Wolverine’s commitment to delivering high-quality products by managing aftermarket product quality issues. This role is responsible for investigating and resolving product claims and callouts from internal and external stakeholders, ensuring fair and timely outcomes in accordance with the company’s Claim Policy and Process. The specialist works closely with cross-functional teams to validate product concerns, maintain accurate documentation, and contribute to continuous improvement efforts that enhance customer satisfaction and brand integrity. Primary Duties: Claims Management Lead the resolution of product quality claims and call-outs from internal teams, international partners, and external customers. Apply established guidelines from the corporate Claim Policy and Process to ensure consistent and equitable handling of all cases. Serve as a central point of contact for claim-related inquiries, ensuring transparency and responsiveness throughout the resolution process. Cross-Functional Collaboration Partner with Brands, International Teams, and Customer Service to review and assess the validity of claims and call-outs. Collaborate with the Quality Assurance Director and Regional QA teams to investigate product issues, determine root causes, and assess liability. Facilitate discussions between QA leadership and Brand teams to resolve disputes and align on claim outcomes. Work closely with Finance to ensure timely and accurate processing of approved claims, including documentation and reconciliation. Data Analysis & Documentation Gather, analyze, and validate product data, inspection results, and shipment records to support claim investigations. Maintain comprehensive and organized documentation for all claims, including photographic evidence, inspection reports, and communication logs. Monitor trends in claims and call-outs to identify recurring issues and recommend preventative actions. Communication & Reporting Provide regular updates on the status of open claims to internal stakeholders, ensuring visibility and accountability. Communicate findings and resolutions clearly and professionally across departments using email, Microsoft Teams, and other collaboration tools. Prepare summary reports and dashboards to track claim volumes, resolution timelines, and outcomes for leadership review. Continuous Improvement & Compliance Support the development and refinement of claim handling procedures to improve efficiency and accuracy. Participate in training sessions and knowledge-sharing initiatives to stay current on product standards and quality protocols. Contribute to the enhancement of product quality by identifying opportunities for improvement and supporting corrective action plans. Knowledge, Skills and Abilities Required: Associate or bachelor’s degree, business or supply chain 1-2+ years of related experience in Quality or Supply Chain industry. College internship (preferred in Manufacturing, Distribution, or Supply Chain industry) Preferred: Experience in quality assurance, customer service, or supply chain