Quality Manager at Vita Coco in Singapore

Job description

Vita Coco is the leading coconut water brand in the world, built on a simple idea: bring better-for-you, natural hydration to more people. Since starting in 2004, we’ve grown into a global business with teams in New York, London, and Singapore, and we’re now publicly traded on NASDAQ under COCO. As a Public Benefit Corporation and Certified B Corp, we’re committed to supporting farming communities, sourcing responsibly, and building products that are better for people and the planet. We move fast, stay scrappy, and care deeply about doing the right thing. We’re now looking for someone who’s excited to join a growing, purpose-driven company and help shape what comes next. Our Values: Human First: We lead with inclusivity, transparency, and empathy. Nothing is Impossible: We experiment, learn, and keep moving forward. United by Our Will to Win: We stay aligned, work collaboratively, and push toward shared goals. Part of Something Bigger: We’re committed to uplifting the communities we’re connected to locally and globally The Quality Manager - APAC is the primary factory-facing quality leader across Vita Coco’s APAC manufacturing and co-manufacturing network. The role drives consistent quality and food-safety performance, reinforces Vita Coco Minimum Mandates and Policies, and ensures that deviations, non-conformances, complaints and emerging risks lead to timely containment, evidence-based investigation and effective corrective and preventive action (CAPA). The role combines hands-on factory engagement, disciplined governance, quality-data analysis and continuous improvement with leadership of the APAC Quality Engineers. It strengthens factory accountability and capability while supporting the broader RUN, GROW and INNOVATE objectives of Technical Services. Responsibilities 1. Factory-Facing Quality Leadership and Governance Serve as the primary quality partner for assigned APAC factories and co-manufacturers, building effective relationships with factory management, Quality, Production, Engineering and Laboratory teams. Establish a routine governance rhythm covering quality performance, risk assessment, action tracking and escalation. Drive consistent implementation of Vita Coco Minimum Mandates, Policies, quality standards and manufacturing-network ways of working. Identify and escalate risks affecting food safety, compliance, product integrity, supply continuity, customer requirements or consumer satisfaction. Conduct regular factory engagement and site visits to assess practices, process controls, quality-system effectiveness and improvement opportunities. Challenge gaps constructively and ensure corrective measures are practical, risk-based and sustainable. 2. Non-Conformance, Root Cause Analysis and CAPA Lead or facilitate investigations into significant deviations, non-conformances, complaints, process failures, product-integrity concerns and recurring issues. Ensure timely containment and risk assessment of affected products, processes and potentially impacted production lots in coordination with authorised Quality decision-makers. Drive structured root-cause analysis using appropriate tools such as 5 Whys, fishbone, fault-tree analysis, process mapping, SPC, trend analysis and comparative production data. Challenge investigations to differentiate immediate causes, contributing factors and verified systemic root causes. Review CAPA plans for clear root-cause linkage, accountable owners, realistic timelines and measurable effectiveness criteria. Maintain CAPA governance covering progress, overdue actions, recurring issues and systemic risks; escalate weak evidence, delay or ineffective action. Verify implementation and sustained effectiveness through objective evidence before recommending closure. Share significant incidents, root causes, lessons learned and preventive controls across factories. 3. SOPs, Standards and Factory Quality-System Capability Support factories to develop, improve and implement practical SOPs, qua