Quality Engineering Lead at Thyme Care

Job description

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO As a Quality Engineering Lead, you will own the feedback loop that tells the Thyme Box team what's breaking and what to fix first, and you'll make sure a quality mentality shows up at every stage of how we build. Thyme Box is our proprietary internal care management platform, and the primary tool that enables 600+ Care Team members to deliver clinical and non-clinical navigation services to members every day. Additionally, you will: • Manage and grow a team of 1-2 quality engineers, staying hands-on technically as you do it. • Set quality strategy for Thyme Box: what good looks like at each stage, and how to measure it. The Thyme Box team owns its test planning and testing; you own the standard and whether it's being met. • Add feedback points throughout the product lifecycle, from requirements and technical design through implementation and release. • Check that test plans exist and hold up before work is built. • Lead the team that owns our Thyme Box bug triage process and the systems that track it, and bring the trends to engineering and product leads so they can prioritize. You own the trends and the recommendations; the Thyme Box team owns the fix. • Run exploratory testing on new and existing functionality yourself, especially at system boundaries and integration points. • Support automated testing and quality tooling where it unblocks the Thyme Box team, without taking the work off them. • Occasionally pick up a fix yourself when it helps the Thyme Box team move faster. • Own root cause analysis on escaped defects and production incidents, and share written findings broadly. • Participate in incident review and close the loop from production issues back into how we build, so the same class of defect doesn't return. • Mentor and develop your reports, and hold the hiring bar as the team grows. WHAT YOU'VE DONE • You have 5+ years building, shipping, and supporting software in production, as an engineer, quality engineer, or SRE, including 2+ years leading or mentoring engineers as a manager or tech lead. • You're fluent in quality tooling like CI pipelines, automated testing, and observability, and you can raise the bar on a product you don't own. • You've communicated objectively about quality with technical and non-technical stakeholders, including when the news is unwelcome. • You can brief engineering and product leadership on quality trends concisely, verbally, and in terms they can act on. Nice to have, but not required: • You have prior experience working in healthcare or health tech. • You've thoughtfully leveraged AI tooling to support developer productivity, code quality, and eng