Quality Assurance Team Lead, HOA at Porch Group

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Quality Assurance Team Lead Location: Colombia Workplace Type: Remote This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group. Job Summary The future is bright for the Porch Group, and we’d love you to be a part of it as a Quality Assurance Team Lead Porch.com's Insurance business unit is hiring a Quality Assurance Team Lead to lead our Colombia-based team of Quality Assurance Auditors and Evaluators. You'll drive consistent quality standards across key insurance processes, coach your team to close performance gaps, and serve as the main connection point between Quality Assurance and U.S.-based Operations leadership — turning audit findings into insights that improve compliance, performance, and the customer experience. This role reports to our Senior Learning & Development and Quality Assurance Manager. What You Will Do As A Quality Assurance Team Lead Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators — including guidance for new and less-experienced staff — through routine check-ins, team meetings, and calibration sessions. Design and maintain the audit plan (cadence, sampling approach, and scope) across key insurance processes, then oversee execution and review results for trends and root causes. Facilitate QA calibration sessions and validate scoring methodologies across auditors, evaluators, and operations. Monitor individual QA performance; recommend action plans for underperformance and coordinate corrective steps with leadership. Partner with Operations to develop, track, and close out corrective and preventive actions on recurring quality issues. Partner with Learning & Development to deliver and reinforce training content developed jointly with QA, tailoring delivery to audit findings and performance gaps. Provide regular quality updates (weekly/monthly) and a formal quarterly report to leadership covering trends, audit results, risks, and corrective actions. Maintain QA documentation — audit forms, scorecards, evaluation criteria, and SOPs — keeping it current and accessible. Manage team schedules, attendance, and workload to ensure consistent QA coverage. Serve as the primary link between the QA team and U.S.-based leadership, escalating risks and driving accountability on action items. What You Will Bring As A Quality Assurance Team Lead Bachelor's degree in Business, Insurance, or a related field. 3+ years in Quality Assurance, auditing, or insurance operations, including experience leading or mentoring a team. Strong grounding in insurance operations, compliance, and QA methodology — scorecards, calibration, evaluations. Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders. A track record of giving constructive feedback that drives real performance improvement. Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards. Experience collaborating across ti