Dispute Specialist at First Hawaiian in Honolulu, HI

Job description

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes. Compensation: The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience. Work Schedule: Monday - Friday 8:00AM - 5:00PM (Hours may vary) The ideal candidate will have: High School Diploma or equivalent, or equivalent work experience required 2 years of experience in banking, dispute resolution, or card services required Associate degree or bachelor’s degree in finance, banking, or similar field preferred Previous banking experience Previous customer service experience Good writing skills necessary to correspond with customers and other financial institutions Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions Possesses attention to detail with excellent follow-through Good time management Critical thinker Able to work under pressure with multiple deadlines Necessary 10 key calculator and typewriter by touch and typing skills Computer skills with knowledge of MS Office