Project Manager-Technology, Product & Innovation at Accel Entertainment in Burr Ridge, IL

Job description

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting. Job Description : Planning & Delivery Manage project execution: Lead the planning, coordination, and delivery of technology projects across business systems, data, AI, and custom applications. Build project plans: Create and maintain project plans, timelines, milestones, budgets, risks, issues, and dependencies. Track progressions: Monitor project progress and address risks, issues, resource constraints, and timeline changes as they arise. Stakeholder Communication & Coordination Facilitate project meetings: Schedule and lead meetings with business stakeholders, Technology Solutions team members, vendors, and other project participants Clarify project direction: Partner with stakeholders to define project goals, scope, priorities, and implementation needs. Report on status : Provide consistent project updates to stakeholders and leadership, including progress, key decisions, risks, and next steps. Coordinate cross-functional teams : Align activities across Business Analysts, Quality Assurance, developers, system administrators, vendors, and business teams. Manage vendor relationships : Serve as the primary point of contact for vendors, ensuring deliverables, timelines, and contract terms are met. Implementation & Change Management Support go-live readiness : Lead change management activities, including stakeholder communications, training coordination, deployment readiness, and post-launch follow-up. Coordinate testing and launch : Oversee testing, user acceptance testing, go-live activities, and post-implementation support. Validate deployment success: Confirm systems, data, and processes are functioning as expected post-launch, and coordinate fixes for any issues identified. Documentation & Governance Maintain project records: Keep accurate project information, documentation, and updates in Jira and other project management tools. Follow governance standards: Adhere to established project management, delivery, governance, and release-management processes. Support broader team needs: Perform other duties as assigned by direct management. Other duties assigned QUALIFICATIONS Education Bachelor’s degree in business, Information Technology, Computer Science, or related field; equivalent experience considered PMP, CAPM, ScrumMaster, or Agile/Scrum certification preferred Experience 4+ years in project management, business analysis, or technology implementation Background supporting business applications, system implementations, or process improvements Experience with Salesforce, NetSuite, Workday, Jira, data platforms, AI, or custom applications preferred Experience with large-scale implementations (150+ users) preferred Background as a Project Manager, Business Analyst, Systems Analyst, or Salesforce Administrator preferred Experience with change management, UAT, training coordination, or post-implementation support preferred Skills & Competencies Strong track record partnering with business users, technical teams, and leadership Excellent organizational, analytical, and problem-solving skills Skilled at