Programs and Operations Lead – Realty Services at PNC Financial Services in Pittsburgh, PA

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Programs and Operations Lead – Realty Services within PNC's Realty Services organization, you will be based in Pittsburgh, PA. Job responsibilities may include: • Identify and manage initiatives to improve business functions and enhance operational efficiency. • Analyze various data sets with accuracy and develop dashboards, reports and visualizations to communicate business results to cross-functional stakeholders. Preferred skills and experience includes: • Proficiency with Microsoft product suite with emphasis on Excel & PowerPlatform/SharePoint. Additional skills in Tableau and SQL are beneficial but not required. • Process-oriented mindset with the ability to think both creatively and strategically to approach situations with innovative solutions. • Takes initiative and is self-motivated while being able to manage multiple priorities. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, which require planning, oversight and communication across multiple segments. Typically, project size may reach or exceed $2.5m. Manages and allocates resources and organizes the work. Drafts and submits project budget proposals, and recommends subsequent budget changes where necessary. Plans and schedules project timeliness and milestones using appropriate tools. Partners with internal project liaisons to acquire human and material resources, assigns tasks, directs activities, and controls project execution. Motivates and supervises project team members. Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans. Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Analytical Thinking, Budgeting, Leading Project Teams, Meeting Organization, Project Implementations, Project Scope Development, Strategic Objectives, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, P