Program Specialist III at Texas A&M University in College Station, TX

Job description

Job Title Program Specialist III Agency Texas A&M University Department Office Of Admissions Proposed Minimum Salary $3,750.00 monthly Job Location College Station, Texas Job Type Staff Job Description What we want We are seeking a detail-oriented Program Specialist III to support program coordination, customer service, and undergraduate admissions operations. This position examines academic records to determine admission eligibility, processes applicant documents, coordinates admissions-related communications and services, and assists with operational initiatives to support program goals. The ideal candidate will possess strong communication, organizational, analytical, and customer service skills, with the ability to manage multiple priorities, work collaboratively, and contribute to a fast-paced admissions environment. What you need to know Salary: $45,000.00 - $48,000.00 (Compensation will be commensurate to selected hire's experience) Cover Letter & Resume: A cover letter and resume are strongly recommended Qualifications Required Education and Experience: Bachelor’s degree or equivalent combination of education and experience. Four years of related experience. Preferred Qualifications: Experience administering or coordinating standardized, certification, licensure, or academic testing programs. Experience supervising or training student employees or support staff. Experience interpreting and enforcing testing policies, procedures, and security protocols. Experience providing customer service in a higher education, testing, or student services environment. Experience handling confidential records and maintaining compliance with security requirements. Experience using computerized scheduling, registration, and record-management systems. Knowledge, Skills, and Abilities: Ability to multitask and work cooperatively with others. Knowledge of word processing and spreadsheet applications. Excellent verbal and written communication skills. Strong interpersonal, organizational, and customer service skills. Maintains attention to detail and utilizes sound judgment. Responsibilities Program Development and Coordination Plans, develops, implements, coordinates, and monitors programs and services to facilitate program goals. Monitors incoming service requests and triages/escalates to appropriate staff/team. Coordinates specialized program communications and marketing materials. Reviews reports as needed Staff and Resource Management Oversees the work of assigned program staff. Manages student technicians as needed. Transcript Analysis and Admissions Support Examines and evaluates academic transcripts and supporting credentials to determine undergraduate admission eligibility. Interprets and applies admission policies and requirements when reviewing applicant records. Processes applicant documents and maintains accurate records within university systems. Communicates with prospective students, parents, and academic departments regarding admission requirements and application processing. Assists with undergraduate admissions operations, special projects, and related administrative functions. Ensures compliance with university, state, and federal regulations governing student records and admissions processes. Policy and Compliance Interprets policies, rules, and regulations, and ensures they are followed. Recommends program guidelines, procedures, policies, rules, and regulations. Communication Shares messaging with appropriate team members and reviews for accuracy. Confers with staff on program issues and recommends solutions. Professional Development Participates in workshops, conferences, and research to enhance job skills. Supports a personal professional development plan to sustain and evolve proficiency in digital learning environment practices. Program Evaluation and Reporting Conducts evaluations of digital learning environment operations. Attends meetings and conferences to share progress on program activities as needed. Who we