Program Operations Analyst at UW in Seattle, WA

Job description

Job Description The College of Arts & Science has an outstanding opportunity for a Program Operations Analyst to join their team. About this Opportunity The Program Operations Analyst is responsible for analyzing, documenting, standardizing, and continuously improving the College of Arts and Sciences (CAS) business processes, including HR, Finance, and General Operations. This position serves as a key contributor to operational effectiveness by leading process improvement; developing, documenting, and maintaining standard operating procedures (SOPs), workflows, and process documentation; supporting automation efforts; establishing documentation standards and governance practices; and maintaining centralized repositories for policies, procedures, process resources, and institutional knowledge. The role promotes consistency, transparency, continuity, and high-quality services across CAS. This role is located on the Seattle campus and operates on a Monday through Friday, 8:00 AM to 5:00 PM schedule. While primarily onsite, the position may offer up to two remote workdays per week. Key Responsibilities Business Process Analysis and Improvement 30% Analyze, evaluate, and document current-state processes across the employee lifecycle, including recruitment, onboarding, employee transactions, payroll, leave administration, and offboarding. Partner with stakeholders to identify opportunities for standardization, simplification, and continuous improvement. Facilitate processes and create clear, user-friendly documentation for a diverse audience. Identify process gaps, redundancies, and opportunities to enhance the faculty, students, and staff experience. Establish documentation standards, templates, naming conventions, governance, and version-control practices to ensure consistency and accessibility Develop recommendations that support operational effectiveness. Documentation and Process Governance 30% Develop, document, and maintain comprehensive process documentation, including standard operating procedures (SOPs), process flow diagrams, decision trees, swim lane diagrams, workflow documentation, job aids, and operational guides to support consistent, compliant, and efficient processes Translate complex operational, technical, and system-based processes into clear, concise, and user-friendly documentation for diverse audiences. Collaborate with subject matter experts to capture business requirements, operational knowledge, and best practices. Ensure process documentation remains current, accurate, and aligned with organizational policies and regulatory requirements. Maintain SharePoint for policies, procedures, and process documentation. Training and Document Management 25% Develop training materials, job aids, onboarding resources, user guides, and reference documentation. Support the rollout of new processes and technologies through training and communication. Promote knowledge-sharing practices and maintain resources. Participate in cross-functional projects and initiatives that improve operational efficiency and employee experience Workflow Automation 10% Partner with CAS IT and operational teams to evaluate and optimize systems workflows and business processes. Identify opportunities to leverage technology, automation, workflow tools, and self-service capabilities to improve efficiency and user experience Support the implementation, testing, validation, and documentation of new automated workflow processes. Change Management and Organizational Readiness 5% Support change management activities associated with new and updated process improvements. Develop communication plans Assess organizational readiness and identify barriers to adoption. Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requi