Program Manager II at Mastercard

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Program Manager II Program Manager II – Operational Excellence Overview: Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Who is GBSC? The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. Role: About the Role Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled Program Manager II involves coordinating various functions of Operational Excellence, the Program Manager II will ensure smooth and efficient business processes, manage relationships and stakeholders, develop and implement strategies to enhance operational performance. This role requires a strong understanding of business analysis, project management, and operational excellence. Key Responsibilities: In partnership with program management leads, drive the planning, execution, and delivery of implementation of operational projects for revenue systems and solutions with your assigned team(s) with little assistance. Support the end-to-end delivery of program work by reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Organize and perform intake analysis and tasks across cross functional teams, aligning the focus and priorities to ensure alignment with the Revenue Operational & Enablement’s published Best Practices and SOPs. Contribute to meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team to improve efficiency of operational processes. Identify and look for ways to mitigate project risks, streamline, and/or eliminate excess processes within the team(s) you work with, as well as cross functional teams. Collaborate with leadership to scope efforts, set priorities and establish delivery milestones. Monitor & control implementation tasks and sequencing by working with cross-functional teams to ensure alignment and successful execution of initiatives. Identify blocking issues and manage their resolution, including managing dependencies across other teams or programs. Facilitating effective communication and collaboration from and to the team(s) and among stakeholders, may be the first point of contact for the team. Conduct meetings efficiently by organizing schedules, preparing agendas, recording meeting minutes, and ensuring completion of follow-up