Program Manager I at Box in Chicago, IL

Job description

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The IT Operations PMO is intentionally building a more scalable model for how IT delivers work. You will join a team focused on helping IT teams plan, prioritize, and deliver work with greater clarity, confidence, and less friction. This is a hands-on role where you will own assigned projects and workstreams, provide structured project management support, and help maintain the planning, reporting, documentation, and Agile practices that support our broader IT Operations portfolio. You will work closely with experienced Program Managers and PMO leadership, with opportunities to take on broader program responsibility as your judgment, confidence, and experience grow. You will bring order to complex work, build strong working relationships across technical and business partners, and help teams move forward with visibility and structure. You will arrive with solid project management fundamentals and grow into higher program-level scope, complexity, and stakeholder leadership and learn the evolution of how IT delivers at scale. WHAT YOU'LL DO You will own assigned projects and workstreams, leading lower-to-mid complexity IT projects from intake through closeout with practical delivery plans covering scope, milestones, dependencies, risks, decisions, and success criteria. You are accountable for the quality of your plans, status, and recommendations, regardless of the tools used to produce them. You will coordinate across technical and business partners to keep work moving and facilitate project meetings and working sessions that result in clear decisions and next steps. You will maintain accurate project status and communicate changes early, supporting project intake, planning, and portfolio data quality through Jira, Airtable, Box, and other PMO tools. You will prepare status reporting, dashboards, and metrics for review by senior PMO team members and help ensure project documentation is complete, current, and proportional to the complexity of the work. You can explain and stand behind every number, risk, and status call in your reporting. You will help IT Operations teams maintain healthy backlogs and clear work definitions, supporting Kanban practices, flow visibility, retrospectives, and continuous improvement. You will identify recurring friction, gaps, or manual work in project delivery and suggest practical improvements, using Jira, Airtable, AI tools, and automation to reduce repetitive work and improve visibility. You will identify risks, dependencies, and delivery concerns early, knowing when to resolve an issue independently, when to consult the PMO, and when a decision belongs with a functional manager or leadership. You will partner with senior Program Managers on more complex programs and workstrea