Program Manager, Enterprise Change Management (ECM) at Northern Trust in London

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. In our journey to Strengthen Resiliency, Northern Trust has created an Enterprise Change Management (ECM) group comprising of an ECM Governance and Oversight team, Program Management Office (PMO) and Organizational Change Management (OCM) Team. Together, the Enterprise Change Management (ECM) group will align with industry standards and regulatory expectations – standardizing a risk-based approach, tailoring change capabilities to risk level, centrally providing the change framework and standards, enabling with technology, monitoring standard adherence and tracking performance and outcomes. An ECM Program Manager will be a part of the ECM PMO and is responsible for the strategy, oversight, governance and execution of the ECM framework on programs and projects that meet the ECM thresholds as determined by the intake process. As Program Manager, responsibilities include managing scope, schedule, budget and resources via standardized governance frameworks, oversight, risk and dependency management, financial tracking, OKR/KPI monitoring, scope monitoring, and controlled change management processes as well as promoting communication and education. The Program Manager will collaborate closely with program partners on the specific program/project to which they are assigned, Senior Leadership, and fellow members of the ECM. This position reports to the Global Practice Lead – Enterprise Change Management group. Job Description Major Duties : Responsible for creating, driving, and administering ECM program governance program management standards. Responsible to lead facilitation of ECM solutions to a range of programs/projects across BUs, regions, complexity levels, and verticals. Determine benchmarks and measurements of success for each program; utilize information for continuous improvement toward program goals. Mobilize teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk. Conduct program management with initiative planning design, build and transition for the program Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks. Proactively manage program/project risks and dependencies within the program and across the organization. Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies. Hold teams accountable and perform effective decision making. Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go