Program Manager, CPO's Office at HighLevel

Job description

Reports To: Chief of Staff, CPO’s Office Location : USA (Remote) About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts About the role We’re hiring a Program Manager to help turn HighLevel’s People priorities into clear plans, coordinated programs, and strong execution. Reporting to the Chief of Staff in the CPO’s Office, this role will serve as a senior individual contributor responsible for supporting People planning, leading cross functional special projects, and creating structure around work that spans multiple teams or does not have a natural functional owner. The scope is intentionally broad as it will evolve with business priorities. You may support a workforce planning cycle one quarter, lead a cross-functional policy project the next, and then help implement a new People program or operating process. The common thread is your ability to take an approved priority, create clarity, align stakeholders, clarify decisions and ownership, and drive the work through completion. You’ll partner closely with the Chief of Staff and work with teams across various functions in the organization. The ideal candidate is highly organized, calm under pressure, an excellent listener, and a strong problem solver who can quickly understand unfamiliar topics and turn ambiguity into an executable plan. What you’ll do People Planning & Operating Rhythm Support annual and quarterly People planning cycles, including priorities, timelines, dependencies, milestones, and follow-through. Leverage AI to build and maintain planning tools, trackers, decision logs, and operating mechanisms that give People leaders visibility into progress and risk. Coordinate cross-functional inputs for workforce planning, budgeting, organizational planning, and other recurring People processes. Prepare clear updates, recommendations, and materials for People leadership and executive discussions. Drive follow-through on decisions, actions, and commitments across People workstreams. Continuously improve how the People organization plans, tracks, and executes its priorities. Cross-Functional Special Projects Lead cross-functional initiatives from initial scoping through implementation, particularly where ownership is unclear, multiple functions are involved, or dedicated project leadership is needed. Take loosely defined priorities and turn them into clear workstreams, owners, timelines, dependencies, and decision