Program Manager at Tyler Technologies in Troy, MI

Job description

Tyler Technologies is seeking a Product Launch Manager to support the successful introduction of major products, capabilities, and features across our Public Safety portfolio. This role sits at the intersection of Product, Sales, Marketing, Implementation, Support, and Operations and is responsible for ensuring the organization is ready to successfully take new capabilities to market. A successful launch is more than releasing software. Our sales teams need to understand what we are selling and why it matters. Our implementation and support teams need to be prepared to deliver and support it. Our customers need a clear understanding of the value. And our internal teams need alignment on packaging, processes, timing, dependencies, and ownership. The Product Launch Manager will bring those pieces together. This is a highly cross-functional role for someone who is exceptionally organized, comfortable operating across organizational boundaries, and willing to drive work forward when there is no obvious single owner. We are looking for someone who identifies gaps early, creates clarity, establishes accountability, and relentlessly works toward organizational readiness. What You’ll Do Own Launch Readiness Lead cross-functional readiness for major product launches, new modules, significant features, SaaS capabilities, and other strategic releases across Tyler’s Public Safety product portfolio. Develop and manage repeatable launch plans that define key milestones, dependencies, owners, decisions, risks, and readiness criteria. Establish clear launch gates and assess whether Product, Sales, Marketing, Implementation, Support, Training, and other operational teams are prepared for launch. Identify readiness gaps early and drive teams toward resolution. Coordinate Across the Organization Serve as the central point of coordination between Product and the teams responsible for selling, delivering, implementing, and supporting new capabilities. Partner closely with Product Management to understand the product, target customer, use cases, roadmap, release timing, dependencies, and customer value proposition. Work with Sales and Sales Enablement to ensure teams understand what is launching, who should buy it, how it should be positioned, and what they need to successfully engage customers. Coordinate with Product Marketing on positioning, messaging, launch communications, collateral, demonstrations, and market-facing materials. Partner with Implementation, Support, Training, Customer Success, and operational leaders to ensure downstream teams are prepared before customer adoption begins. Bring unresolved cross-functional issues to the right decision-makers and drive them toward resolution. Build a Scalable Launch Discipline Create and continuously improve a consistent launch framework that can be used across Public Safety product lines. Develop launch playbooks, readiness checklists, templates, dashboards, and communication mechanisms that make launch status visible to leadership and participating teams. Help distinguish between different levels of launches - from incremental feature introductions to major new products - and scale the launch process appropriately. Create clear accountability for launch deliverables while avoiding unnecessary process or bureaucracy. Capture lessons learned following launches and incorporate them into future launch practices. Support Commercial Readiness Ensure the organization is prepared not simply to release a product, but to successfully commercialize it. Coordinate readiness around areas such as: Sales positioning and enablement Product demonstrations Pricing and packaging readiness Contracting and ordering processes Internal and customer-facing documentation Implementation and deployment readiness Training Support procedures Customer communications Early adopter or preview programs Operational dependencies Launch risks and escalation paths Partner with stakeholders to track early launch perfor