Program Manager at Goosehead Insurance in Westlake

Job description

About Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members. Job Summary The Program Manager is responsible for planning, coordinating, and delivering strategic business programs that span multiple departments and initiatives. Unlike a traditional project manager, this role owns the success of an entire program—from strategy through execution—ensuring individual projects collectively achieve broader business objectives. This position thrives in ambiguity and is expected to identify opportunities, build new processes, challenge existing assumptions, and drive initiatives that may not have established playbooks. Success requires curiosity, sound judgment, resilience, and the confidence to move work forward while balancing thoughtful risk with accountability. The ideal candidate is comfortable navigating uncharted territory, influencing without formal authority, and bringing structure to complex business problems. They understand when to seek guidance, when to make informed decisions independently, and are empowered to move the business forward rather than waiting for perfect direction. This role will drive strategies with existing and new strategic partners to maximize revenue and profitability, optimize the customer experience, and strengthen partner relationships. The professional we seek must be proactive, with a strong sense of accountability and a day-to-day focus on bottom-line results. This role will continuously identify and evaluate new opportunities for partnership growth, working closely with Enterprise Sales, Technology, Marketing, and Product in order to meet objectives and drive partner optimizations efficiently. Principal Duties and Responsibilities Program Strategy & Planning Support the development and execution of strategic program roadmaps aligned with organizational priorities. Translate business objectives into actionable initiatives and measurable outcomes. Coordinate multiple related projects while maintaining focus on overall program success. Continuously evaluate priorities and adjust plans as business needs evolve. Program Leadership Serve as the operational leader for assigned programs, ensuring alignment across multiple teams and stakeholders. Partner with leaders across Strategic Partnerships, IT, Marketing, Operations, Sales, and other business functions. Build strong relationships and influence decisions without direct management authority. Foster collaboration and accountability across cross-functional teams. Program Execution Oversee execution across multiple concurrent initiatives. Monitor milestones, deliverables, budgets, timelines, dependencies, and resource constraints. Utilize Jira, Confluence, Smartsheet, and similar tools to maintain transparency and visibility. Escalate issues appropriately while proactively driving resolution. Governance & Risk Management Identify program-level risks, dependencies, and constraints. Develop mitigation strategies and contingency plans. Support governance processes that promote consistency, accountability, and successful delivery. Ensure program decisions support long-term organizational objectives. Executive Communication Prepare executive-level dashboards, presentations, and status updates. Communicate program health, accomplishments, risks, and recommendations to senior leadership. Support steering committee meetings and cross-functional planning sessions. Translate technical or operational details into business-focused communication. Change Management Support organizational change efforts associated with program initiatives. Partner with stakeholders to develop communication, training, and adop