Program Coordinator III at State of North Carolina in Wake County, NC

Job description

Agency Dept of State Treasurer Division Retirement Division Job Classification Title Program Coordinator III (S) Position Number 65044717 Grade NC12 About Us Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department. Description of Work Positions in this class administer a program of considerable scope and complexity, requiring specialized knowledge of the program and the associated processes and procedures. Positions serve as an expert or lead in the area of assignment. Positions perform a variety of high level administrative duties in developing and maintaining departmental or institutional programs. Work involves responsibility for analyzing and solving technical problems; the enforcement of laws and regulations; and frequent public contacts in promoting established programs. Work is performed under general supervision and is subject to review and evaluation through conferences, post-audits, personal inspections, written reports, and public acceptance. Work may involve the supervision of staff. Knowledge Skills and Abilities/Management Preferences *This posting is for multiple vacancies. Positions: 65044720, 65044717, 65044719, 65044722, 65044718, 65044721 Positions may be located in different work units and may report to different supervisors.* *The anticipated hiring rate for this position is up to $75,000.00, based on available funding and internal equity considerations.* Description of Work Explains and applies interpretations of laws, codes, AG opinions and procedural guides related to the Teachers’ and State Employees’ Retirement System, Local Governmental Employees’ Retirement System, former Law Enforcement Officer’s Retirement System, Separate Insurance Benefits Plan for Law Enforcement Officers, Register of Deeds’ Supplemental Pension Fund and the Disability Income Plan of North Carolina, Legislative Retirement System, Legislative Retirement Fund, Consolidated Judicial Retirement System, National Guard Pension Fund, and the Supplemental Retirement Income Plan. Assesses individual member situations while applying current statute regulations and communicating the appropriate decision to involved parties; scope includes over 900,000 active, inactive, and retired members, and over 1,500 employers. Provides technical assistance to agencies and HR professionals in regards to the various retirement systems such as procedural matters, reporting requirements and supplies information to administrative and personnel officials of all agencies covered under the variety of retirement plans. Researches complicated benefit provisions regarding statutory and regulatory changes since these changes are cumulative in effect resulting in the date an event occurs may cause the answer to be different than if the event had happened at an earlier or later date Must pass and complete the mandatory 8-week new hire training class followed by on-going quarterly refresher trainings and assessments, quarterly knowledge assessments and on-going training classes as assigned by the Learning and Development department and as requested by leadership, a 3-day Customer Service Quality Phone Interaction Skills training and pass on-going weekly quality assessments from randomly pulled call recordings. Knowledge Skills and Abilities/Management Preferences Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Knowledge of retirement, insurance benefits, financial planning, and customer service principles, practices, and processes. Ability to troubleshoot and reso