Program Coordinator at Stjude in Memphis, TN

Job description

The Program Coordinator reports to the Patient Family-Centered Care Manager and works within the broader Family, Guest, and Volunteer Services department. This team focuses on creating an excellent patient experience for patients, families, and volunteers. The Program Coordinator coordinates program management activities, including data tracking and analysis, and implements results that meet the department's goals and objectives. An ideal candidate is a skilled connector and coordinator, energized by community partnership, comfortable with detailed program operations, and committed to helping lived experience shape meaningful decisions. Introduction At St. Jude, patients and families help shape programs, services, education, research, quality, and safety efforts across the institution. As a Program Coordinator in Patient Family-Centered Care, you will help recruit, welcome, prepare, and connect patient and family advisers with meaningful opportunities to share their lived experience. This role brings structure and consistency to a growing program while helping advisers and institutional partners feel informed, supported, and ready to collaborate. Why this role matters This role increases PFCC’s capacity to support thoughtful, high-quality engagement across St. Jude. As requests for adviser participation continue to grow across caregiver events, research activities, education, councils, and specialized placements, this position helps ensure each opportunity is coordinated, respectful, and meaningful. The work also supports community-informed research and programs by helping participants feel prepared, valued, and confident that their perspectives matter. What you will do Recruit and engage patient and family advisers whose experiences align with institutional needs. Guide applicants through onboarding and connect advisers with appropriate opportunities. Build trusted relationships and create a consistent experience for advisers and institutional partners. Maintain workflows, data, communications, and systems that keep the program organized and responsive. Develop and coordinate communication materials that support recruitment, awareness, and engagement. Support assigned steering councils, PFAC meetings, advisers, staff champions, and institutional partners. Help ensure engagement is coordinated, equitable, and respectful of patients’ and families’ time, experience, and expertise. What we are looking for Experience with community advisory boards, public health, community engagement, volunteer coordination, research engagement, or lived-experience partnership. A relationship-centered approach that helps people feel welcomed, prepared, heard, and valued. Strong organizational skills and the ability to manage multiple projects, partners, meetings, and deadlines at once. Clear communication, thoughtful judgment, and a commitment to closing the feedback loop. Curiosity, initiative, and a practical mindset for improving systems as the program grows. Job Responsibilities: Administer one or more programs or projects. Define program or project requirements, identify interdependencies with internal or external departments or service providers, and coordinate to receive their input. Develop communications regarding the program or project; Develop project plans and/or programmatic processes. Develop and track metrics, provide complex data analysis & interpretation, and develop program-related reports. Make recommendations for program or process improvements by providing input for systemic changes to program or project management processes to improve planning, scope management, and risk prevention. Support the design and implementation of policies, processes, and procedures. Develop processes to execute program initiatives. Engage with internal program management teams and external vendors for coordination. May mentor less experienced team members. Perform other duties as assigned to meet the department and institution's goals and objectives