Production Engineer SAP (f/m/x) at Deutsche Bank

Job description

Job Description: Production Engineer SAP (f/m/x) DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation. We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas. The SAP Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, Senior Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Further the Senior Engineer investigates, proposes and implements various solutions, standardizing where possible, to ensure stability and reliability of the application platforms. The person performing the role may lead delivery of other members of the team and control their work where applicable. Responsibilities Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures. Works with Delivery Services e.g. (Fabric, Infrastructure, Cloud) on improvements to service availability and resilience Owns the logs that track manual tasks, remediation and system improvement Second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements Assists in design and creation of NFRs through identification of further requirements Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Facilitates recovery, following resolution of incidents. Documents and resolve incidents according to agreed procedures. Assesses, analyses, develops, documents and implements changes based on requests for change. These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles Act as an SRE (Site Reliability Engineer) to drive production excellence. Investigates problems in systems, processes and services. Ensures PIR reporting and Root Cause Analysis Assists with the implementation of agreed remedies and preventative measures. Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production Use the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and technical activity documents undertaken. May carry out early life support activities such as providing support advice to initial users. Builds keep list of NFRs and ensure adherence through design forums Reviews requirements and specifications and defines test conditions Analyses and reports on test activities and reports risk and issues associated with own work. Skills 5+ Years of SAP experience, with ability to drive the right level of SAP Production engagement and controls within the Production organization. Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery. Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and i