Product Solutions - Implementation Manager at Sweed in US-based

Job description

Hi there! We’re Sweed , a product-driven software company building the all-in-one platform cannabis retailers run their businesses on. We’re at an exciting point: the company is growing, our customers are getting more ambitious, and we’re rethinking how we deliver on our promise from the first conversation to full adoption. This Is a Brand-New Role, and It Matters You’ll join an experienced, close-knit Implementation team that already brings customers live every day. What you’ll add is something we haven’t had: someone who combines deep product knowledge with technical skill and looks at implementation as a system to improve, not only a project to finish. Our platform is powerful and our customers’ operations are complex. POS, eCommerce, inventory, compliance and marketing all have to work together from day one. You’ll be the person who looks across all of it and asks, “How could this work better, every time?” Where should we automate? Which steps slow customers down? What would make going live feel effortless? You’ll answer those questions and then help make the changes happen. Why Now We’re building for what comes next. As Sweed scales, solving each implementation by hand won’t take us where we want to go. We need repeatable, smart and scalable ways to get customers to value faster , and we need someone who wants to build them. This role is central to that shift. The work you do here will shape how every future customer experiences Sweed. What Makes This Role Different You’ll split your time between two things: Working hands-on with customers. Own key implementations, understand how retailers really operate, and solve problems in the moment. Building the future. Turn what you learn into automations, process improvements and product feedback that make the whole system smarter and the customer experience seamless. This is an individual contributor role with a lot of influence. It suits a Business Analyst with product development experience, a Product Manager or Product Owner who loves working closely with customers, or a technical implementation pro who keeps thinking, “There has to be a better way.” About Us At Sweed, we’re reimagining how cannabis retailers operate. Our enterprise-grade platform combines POS, eCommerce, Marketing, Analytics, and Inventory Management into a single, seamless solution—eliminating the need for multiple third-party tools. We build for simplicity, scalability, and performance, making life easier for cannabis retailers while helping them grow their businesses. Why We’re Doing This We believe cannabis retailers deserve technology that makes running their businesses easier and serves their customers better. The industry is evolving rapidly. We’re here to support that growth by making cannabis retail more efficient, accessible, and customer-friendly. Team Structure We’re a global team of over 250 people. Our development organization operates in cross-functional product teams, while our CEO, account management, and customer success teams are based in the United States. In this role, you’ll sit within our Implementation team in Customer Success, working side by side with Implementation Managers and Customer Success Managers, and partnering closely with our product and engineering teams. What You’ll Be Working On Own the implementation of key customers. Understand their operational needs, lead regular working sessions, deliver product training throughout implementation, and keep commitments and next steps clear. Understand how customers operate. Work with users and business stakeholders, observe workflows remotely and onsite, and find ways to improve processes and product usage as they move to Sweed. Investigate problems and find practical solutions. Examine workflows and product behavior to tell configuration issues, training needs, defects and functionality gaps apart. Resolve what you can and bring in the right teams when needed. Find what can be automated. Map our implementation process end to end, s