Product Operations & GTM Manager at Fiserv in Berkeley Heights, NJ

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Operations & GTM Manager About your role: The Product Operations & GTM Manager is the operational backbone of the CashFlow Central (CFC) product organization, enabling the team to plan, launch, and scale CFC's accounts payable and accounts receivable capabilities for financial institution clients and their small-business customers. The role runs Product Operations, partners with Growth Partners, Sales, and Marketing to execute CFC's Go-to-Market (GTM) strategy, leads the Operations and GTM tracks of the AI Development Lifecycle (AIDLC), and serves as the product team's operational partner to Legal, Compliance, Risk, and Internal Audit. What you’ll do: Product Operations and Governance Own the CFC product operating model: planning cadences, intake, prioritization, roadmap hygiene, and governance forums. Triage and route product demand from Sales, Implementation, Client Support, and partner business units. Track decisions, risks, and ownership (RACI), and turn operational data into executive-ready insights for leadership. Go-to-Market Strategy and Execution Partner with Product Managers, Growth Partners, Sales, and Marketing to turn product strategy into GTM plans: target segments, value propositions, messaging, launch tiers, and timelines. Own GTM readiness and stage gates so documentation, training, enablement, and Legal/Compliance approvals are complete before general availability. Equip Growth Partners and Sales with sales plays, demos, pitch decks, and battle cards, and coordinate launch campaigns with Marketing. Run a regular GTM cadence with field teams to track pipeline and campaign performance and feed win/loss and competitive insights into strategy. Coordinate hand-offs to Implementation and Client Support, and measure launch effectiveness and adoption. AI Development Lifecycle (AIDLC) – Operations and GTM Tracks Lead the design, rollout, and continuous improvement of the AIDLC Operations and GTM tracks—stages, roles, artifacts, quality gates, and metrics. Identify and deliver high-value AI use cases (e.g., PRD drafting, release notes, sales enablement content, status reporting). Build reusable prompts and templates aligned with the development and delivery tracks; drive adoption and track productivity gains. Legal, Compliance, and Audit Partnership Serve as the product team's point of contact for Legal, Compliance, Risk, and Internal Audit, embedding their review into intake and GTM. Coordinate responses to audits, regulatory exams, and financial institution due-diligence requests, and drive remediation to closure. Maintain audit-ready documentation and define review controls for AI-generated content. Experience you’ll need to have: Bachelor's degree in Business or a related field, or equivalent experience. 5+ years in product operations, product management, program management, or GTM operations, preferably in fintech, payments, or B2B SaaS. Demonstrated success partnering with sales, marketing, and growth partner teams to execute GTM strategies and launches. Excellent project management skills, with the ability to drive multiple concurrent cross-functional initiatives to on-time completion. Experience working with Legal, Compliance, Risk, or Audit teams in a regulated industry. Hands-on experience with generative AI tools (e.g., Microsoft Copilot, ChatGPT/Codex) and Agile tools such as Jira and Aha!. Excellent organization, analytical, and executive communication skills; able to drive alignment