Product Manager-NBS-SGO Donor at Nelnet

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. The SGO Product Management function leads the development, execution, and ongoing management of the product SGO Compass North Star vision, strategy, roadmap in collaboration with business development, engineering, product marketing and other cross functional departments. This role ensures that products align with FACTS’ organizational strategy, meet market and stakeholder needs, deliver measurable student outcomes, and achieve sustainable financial performance. This Product Manager reports to the Managing Director, Product SGO with extensive collaboration and leadership on the SGO product strategy, Compass core solution ecosystem roadmap development, prioritization and execution, and leads the delivery of the Donor’s product module within the ecosystem. This role drives complex initiatives by translating market, client, and institutional needs into scalable platform solutions while influencing cross-functional alignment. The position is responsible for delivering measurable outcomes and advancing the business’ competitive position with key clients. The Product Manager will engage in market and K12 research, competitive intelligence, product strategy, requirements development, prioritization, stakeholder engagement with business development, operations, engineering, and product marketing, and go-to-market planning. JOB RESPONSIBILITIES: Own and execute the end-to-end product strategy and roadmap for the engagement with SGOs, foundations, individuals and institutional donors, payment partners, and other stakeholders, to validate problems and define solutions. Lead discovery efforts, including client engagement and research, to validate problems and define solutions. Translate insights into prioritized product requirements for balancing scalability including donation conversions, contribution volume, donor retention, payment success rates, cost per transaction, and funds available for scholarship awards. Define, track, and optimize key product metrics to drive business outcomes and continuous improvement. Partner with engineering to deliver complex modernization and platform initiatives through iterative releases, including opportunities to improve donor engagement, fraud detection, operational efficiency, and fundraising intelligence. Drive strategic initiatives such as AI-enabled capabilities within the product ecosystem. Ensure compliance with payment, security, and regulatory requirements, including donor onboarding, SGO implementation, training, and launch communications. Lead go-to-market readiness and ensure clear value of delivery and adoption across stakeholders. Influence cross-product roadmap alignment to create cohesive client and end-user experiences, donor insights, market intelligence, and measurable product performance. Represent the voice of the customer in executive discussions using data-driven recommendations. SGO Compass – Product Strategy, Roadmap and Management Evaluate market conditions, K-12 educational trends, donor behaviors, fundraising needs, federal and state scholarship tax-credit programs, customer needs, competitive intelligence, and emerging opportunities to inform product strategy, differentiation, and innovation. Collaborate with cross-functional teams across the SGO team, FACTS Division, Nelnet Business Services, and other Nelnet business functions to translate organizational strategy into actionable product initiatives and measurable outcomes. Lead Donor and Giving product roadmap development and prioritization, ensuring products are equitable and ali