Product Manager, Commerce Platform & Channels at Warner Music Group in New York, NY

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. A little bit about our team: WMX, Warner Music Group’s culture-driving media, creative content, and artist services’ division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. At WMX (Warner Music Experience) we’re building the music industry’s most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences. Ecommerce and Commerce Channels has grown to be a thriving business for artists and brands. Our team partners with artists, labels and executives to develop engaging artist stores, social activations, sales channel extensions and memorable customer experiences. We develop best in class tools and processes to help internal teams efficiently deliver products and services to fans around the world. Your role: We're looking for a Product Manager to support development of the business strategy, roadmap, and execution for Warner Music's third-party commerce channels as an extension of our current eCommerce network of Shopify stores. This role will help expand how fans discover and purchase artist products beyond our standard storefronts by enabling scalable commerce experiences across social platforms, third-party marketplaces, emerging AI-powered shopping experiences, and future sales channels. Working closely with ecommerce operations, merchandising, marketing, analytics, label / artist teams and external platform partners, you'll support opportunities to increase reach, improve operational efficiency, and drive incremental revenue through innovative commerce capabilities. Here you’ll get to: Own the product strategy and roadmap for third-party commerce channels that extend our Shopify storefronts, catalogs and customer reach Support the evaluation and implementation of new Shopify apps, platform capabilities, and third-party sales channel integrations that improve the fan experience and business performance Define requirements, and success metrics; support product delivery from discovery through launch and continuous optimization Partner with internal stakeholders and external technology providers to successfully launch and optimize new commerce capabilities Stay informed on emerging commerce trends, including AI-powered shoppin