Product Manager - Accounts Payable Applications at University Health Network (UHN) in Toronto, ON

Job description

Union: non-union Number of vacancies: 1 New or Replacement Position:  Replacement Site: 700 University Avenue – Hydro Building Department: Finance Reports to: Manager, Accounts Payable Salary Range: $106,329-$132,911 annually Hours: 37.5 hours per week s Status: Permanent, Full-Time Closing Date: November 20, 2026 Position Summary The Product Manager, Accounts Payable Applications is the business application owner and Finance functional expert for Basware Invoice Automation (Basware), Emburse and SmoothPay. Embedded within the Accounts Payable team, the role is responsible for maintaining the functional effectiveness, business configuration, workflows, business rules, controls, and ongoing operational performance of these applications. The Product Manager ensures the applications continue to support Accounts Payable operations, policies, controls, and user needs. The role serves as the primary Finance subject matter expert and acts as a key escalation point for issues related to business rules, workflow design, and business-managed system configuration. Duties Serve as the Finance functional owner for Basware, Emburse and SmoothPay and maintain knowledge of applications functionality. Understand and document workflows, approval routing, business rules, user roles, and Finance-managed configuration. Ensure application configuration remains aligned with Accounts Payable policies, procedures, controls, and business requirements. Assess the business impact of configuration changes and enhancement requests. Provide inputs to budgeting activities related to operational support or enhancements Act as an escalation point for application issues and cross collaborate with teams to resolve issues. Identify trends in support requests and recommend process, training, or configuration improvements and maintain functional support documentation Recommend priorities and support enhancements, configuration updates, testing, and release validation. Monitor and report on application health, adoption, and operational effectiveness. Define business requirements and acceptance criteria for enhancements. Coordinate user acceptance testing and business validation activities. Support post-release validation and issue resolution. Act as the primary business contact for Basware, Emburse and SmoothPay vendors. Qualifications Undergraduate degree in Business Administration or Commerce, Information Systems, Health Administration, or a related field, or an equivalent combination of education and experience. Minimum 5 years of progressively responsible experience supporting, managing, configuring or implementing Finance/business applications. Experience supporting or managing Finance applications. Strong understanding of Accounts Payable, expense reimbursement and Pcard and payment processes. Experience with application configuration, workflows, business rules, and user support. Ability to troubleshoot functional issues and coordinate resolution across business and technical teams. Strong business analysis, documentation, and stakeholder management skills. Experience working with SaaS vendors and business users. Excellent written and verbal communication skills. Nice to Have Experience with Basware Invoice Automation. Experience with Emburse or similar expense-management platforms. Experience in healthcare or other regulated environments. Product ownership, business analysis, accounting, or related certifications. Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A