Product Designer at Sierra in San Francisco, CA

Job description

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You'll Do: • Solve for the customer: We serve multiple stakeholders – People looking for help from our Agents via chat & voice, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges. • Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies. • End-to-End Ownership : Drive the entire design process from concept to execution to iteration, in close collaboration with cross-functional partners. • Collaborate Across Teams : Partner closely engineering, product, leadership, and the entire company to define and build a seamless and cohesive experience. • Gather Feedback : Get your hand dirty with customer feedback and usability testing to gather insights and iterate to ensure we solve user problems effectively. • Build Design Systems : Develop and maintain a scalable design system that ensures consistency and efficiency across all products and platforms. What You'll Bring: • Proven Experience: Extensive experience in UI/UX design, with background leading design projects from ideation to launch. • Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles. • Full-Stack Design: Visual design is the baseline. You should be fluent in creating beautiful, high-quality designs—working end-to-end from shaping product direction to defining the right interactions and ensuring every pixel is crafted with care. • Great Collaboration: Design is a team sport, and building great products means working closely with product, engineering, and leadership to help bring ideas to life. • Excellent Communication : Strong verbal and written communication skills, with the ability to articulate problems, design concepts and decisions to various stakeholders. • Research Skills : Experience gathering customer feedback, usability testing, and translating findings into actionable design improvements. • Technical Proficiency: Mastery of Figma, along with classics like Photoshop and Illustrator. Strong ability to prototype—whether in Figma, Principal, or code—quickly and effectively. • Adaptability and Resilience : Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace. Even better... • Experience designing for AI-driven products or conversational interfaces. • Experience working on developer-driven products, including SDKs, APIs, and technical tooling. • Experience with Typescript, React, and other programming languages. Our values • Trust: We build trust with our customers with our