Process Excellence Manager at Encore Capital Group in Troy, MI

Job description

Applicants must have current authorization to work in the United States on a full-time basis. Job Description The Process Excellence Manager is responsible for supporting the overall channel’s operations. This position includes tracking process exceptions, identifying process and system improvements and driving toward system fixes. This role may also assist in managing partner training and documenting channel procedures. Are you a problem solver looking to get your foot in the door at a global organization? Midland Credit Management is looking for a Process Specialist to join the organization to assist internal and external clients in managing daily operations. If you are naturally curious, this could be the role for you! Responsibilities include : About the Job • Support team/department needs to process account level actions as needed • Create and maintain regular tracking and reporting on adherence to daily processes and / or financial performance • Collaborate with LCOE teams and operations to identify, communicate and resolve gaps in current policies, procedures and processes • Challenge existing processes in order to increase efficiency and decrease cost • Be a partner across the organization to ensure that current processes and procedures are implemented as defined • Identify shortfalls in process/system and manage the implementation of solutions for improvements • Act as Workstream Leader in various projects • Become an expert on processes and projects with moderate levels of complexity Experience • Required : 1-3 years experience in a project or process management role or equivalent education and experience. • Preferred : 1 - 3 years experience in a project or process management role in a Financial Services or Compliance related field PC/Technical Skills • Required: Strong proficiency in MS Office (Particularly Excel & PowerPoint) • Required: Ability to understand moderate level process mapping/logic • Preferred: System query skills Other Skills • Effective time management skills and ability to manage and maintain multiple projects/processes simultaneously • Experience in project or process management • Strong Collaboration, Problem solving, Critical Thinking and Relationship Management Skills • Strong written and verbal communication • Familiarity with legal processes and/or the desire to learn and understand legal processes • Ability to handle variations in work type and workload • Big Picture thinking • Ability to work with people across all levels and areas of expertise • A 'Can Do', positive demeanor and professional teammate spirit If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your collea