Principal, Technical Program Manager, Cyber Defense at Transunion in Chicago, IL

Job description

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Cyber Defense protects TransUnion by strengthening the organization’s ability to detect, respond to, and learn from cyber threats and operational events. The team connects incidents, detections, exercises, metrics, and strategic initiatives so that operational activity translates into measurable improvements in Cyber Defense maturity. The Principal, Technical Program Manager, Cyber Defense reports to the SVP, Global Cyber Defense and serves as a force multiplier for the organization’s leadership team.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities Build the Cyber Defense learning system: Establish learning as a first-class operational activity by connecting incidents, detections, and exercises through an end-to-end feedback loop that produces prioritized, assigned, and verified improvements. Own post-incident learning: Establish and operate the post-incident review framework and cadence, facilitate blameless and high-quality reviews focused on systemic improvement, track remediation actions to closure, and identify recurring or systemic risks. Define metrics and operational signals: Develop and evolve measures of detection effectiveness and coverage, response quality and speed, and learning throughput so leadership can assess maturity, identify gaps, and make informed decisions. Enable the Detection Council: Operate the Detection Council as a decision-oriented forum by owning agendas, materials, decision records, prioritization, accountability, and follow-through. Lead critical programs and initiatives: Drive cross-functional Cyber Defense initiatives from planning through execution, including risk management, dependency tracking, proactive issue resolution, and timely escalation. Deliver executive communications: Translate technical work, operational risk, progress, and required decisions into clear, concise, and executive-relevant narratives and updates. Manage wins and organizational narrative: Capture and communicate meaningful outcomes, improvements, and lessons learned to build a visible narrative of Cyber Defense maturity and impact over time. Strengthen the leadership operating rhythm: Improve meeting hygiene and operating cadence through clear agendas, defined decisions, assigned actions, and consistent follow-through. Increase executive effectiveness: Support the SVP, Global Cyber Defense with prioritization, preparation, decision forums, and execution across competing organizational demands while operating with ownership, judgment, and discretion. Required Knowledge and Experiences 10+ years of experience in Technical Program Management (TPM), Security Operations, or Engineering Program Management, with demonstrated ownership of complex cross-functional programs and measurable outcomes. Experience working in or alongside Detection and Response, Security Operations, Reliability, or comparable technical teams, with the ability to operate across technical depth and executive-level priorities. Proven ability to build and sustain operating systems, including leadership cadences, metrics, feedback loops, decision forums, action tracking, and closed-loop organizational learning. Strong executive communication, facilitation, and narrative-development skills, with the ability to translate technical risk and operational work into clear decisions, priorities, and business-relevant updates. Demonstrated high ownership and judgment, with a systems-thinking mindset, execution bias, low-ego approach, and ability to influence outcomes without direct authority. Required Technical Skills Ability to define and manage operational metrics covering detection effectiveness, detection coverage, response quality, response speed, and learning throughput.