Principal Product Manager - Technical at Mastercard in O'Fallon, MO

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Product Manager - Technical Providing Innovative, Secure, and Reliable Switching Solutions is the lifeblood of Mastercard Core Products, we are currently seeking a passionate, collaborative, and experienced Principle, Product Manager Technical to join the Switching solutions program. Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels? Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems? Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization? If this describes you, Mastercard wants to talk to you about joining our Squad. Overview • Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Sets the vision and direction for the platform design of assigned products • Exhibits expertise across multiple platform products • Builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results • Identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them • Continuously monitors feature development and associated defects at the platform product level • Use data to make decisions • Continuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction • Makes trade-off decisions on multiple platform products in a portfolio • Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests • Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution • Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans • Shares best practice with other Mastercard teams • Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap • Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership • Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals • Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions • Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership • Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps • Identifies innovations and leads test and