Principal Product Manager, CX & Platform Integrity at Beast Industries in San Francisco, CA

Job description

About Us Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations. Principal Product Manager, CX & Platform Integrity Reports to: Director of Product Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations. About the Role Beast Industries is building a new consumer app and we are hiring for a Principal Product Manager to set product direction for the internal tools that support and safeguard members: the consoles, queues, and automation our agents and investigators use every day. What you'll own: Own the product roadmap and requirements for operations tooling: agent, analyst, investigator consoles, case management, moderation review queues, escalation routing, data access and deletion workflows, and reporting. Own the requirements for the case management and enforcement tooling that integrity investigators use: one-click actions connected to the app backend (lock an account, force ID verification, hold a payout), bulk actions across linked accounts surfaced through a network view, restricted states for ambiguous cases (a member can still play but can't touch prizes or balances), and an audit log of who took each action and why. Build the identity and enforcement tooling that keeps bad actors out: give investigators the signals to catch fraud, bots, cheaters, and banned users returning on alternate accounts, and own the challenge and verification UX members see when flagged. Own the appeal path for age-band decisions: how decisions are appealed and overturned, including the console tooling an agent uses to change an age band after a successful appeal. Partner with legal and operations to define data standards for age and identity decisions: what we need to send to and receive from the external vendor on each decision (method used, result, appeal outcome) in order to operate our product safely and securely and in compliance with applicable regulations. Make build-vs-buy calls with Engineering and Operations leadership across the support platform, identity and consent vendors, case management and enforcement tooling, and moderation. Partner with Operations to define where automation acts and where a person reviews. Set the thresholds, fail-safe behavior, audit trail, and appeal path for each automated decision. Work with Product Policy and Legal to turn rules and regulation into requirements Engineering can build, keeping a clear li