Principal IT Delivery Manager at Graco in Minneapolis, MN

Job description

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. This role is currently based at our Minneapolis office and will transition to our new headquarters in Dayton, MN, in 2027. The Principal IT Delivery Manager is responsible for leading the end-to-end delivery of technology solutions within Graco's Digital Experience, Customer Engagement, and CRM portfolio. This position drives cross-functional planning, integrated execution, and successful implementation of strategic digital initiatives that enhance customer experience, accelerate commercial growth, and strengthen marketing and sales effectiveness. This role partners closely with Marketing, E-Commerce, Sales, Customer Service, and IT teams to deliver scalable, innovative, and customer-centric technology solutions across CRM, Digital Experience Platforms (DXP), Marketing Technology (MarTech), Customer Data, and Commerce ecosystems. The individual ensures delivery excellence while fostering strong stakeholder relationships and driving adoption of modern digital capabilities that support Graco's business objectives. What You Will Do at Graco Digital Experience & CRM Delivery Leadership Own end-to-end delivery of technology initiatives across the Digital Experience, CRM, Marketing Technology, Customer Data, and Commerce roadmap, ensuring solutions are delivered on time, within budget, and aligned with business priorities. Lead implementation and enhancement of customer-facing platforms including CRM, digital experience platforms, content management systems, marketing automation solutions, customer data platforms, customer portals, and eCommerce technologies. Partner with Marketing, Sales, Customer Service, Corporate Communications, and Digital Commerce teams to translate business objectives into scalable technology solutions. Drive successful execution of strategic digital transformation initiatives that improve customer engagement, lead generation, customer retention, digital customer experience, and revenue growth. Cross-Functional Work Integration Lead planning, sequencing, and integration of work across business, product, technology, data, and digital experience teams. Coordinate delivery across multiple technology domains, including CRM, DXP, MarTech, Analytics, Commerce, Customer Data, and Enterprise Integrations. Manage and optimize resource allocation across internal teams, vendors, implementation partners, agencies, and system integrators. Drive execution with external technology providers and implementation partners to ensure successful delivery of strategic initiatives. Oversee environment management, release planning, and deployment activities to support continuous delivery and minimize business disruption. Digital Platform & Product Delivery Establish and maintain delivery governance for digital products and platforms. Collaborate with Product Managers and business stakeholders to prioritize roadmaps, manage dependencies, and align technology investments with business outcomes. Ensure scalable integration between digital platforms and enterprise systems including ERP, Product Information Management (PIM), Customer Data Platforms (CDP), analytics, and other customer-facing applications. Support adoption of Agile and product-centric delivery practices to improve speed, quality, and business value realization. Risk, Quality & Performance Management Proactively identify, assess, and mitigate delivery risks, dependencies, and issues. Establish and monitor KPIs, SLAs, delivery metrics, and platform performance measures across digital products and programs. Ensure deliv