Principal Data Center Support Services at Oracle

Job description

Assists in distributing tasks to team and conducts end-to-end hardware installation and troubleshooting. Leads cabling validation and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues and/or console alarm error messaging, addressing complex incidents.Trains advance fix and repair techniques that align with corporate objectives. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance: -Assists in distributing tasks to team and conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations independently, and leading diagnostics and collecting customer solution sign-offs. -Replaces server components and upgrades servers for existing customer base, independently, reporting results upon completion. Datacenter Services Operations-Network Configuration, Installation, and Augmentation: -Implements designed and defined network communications and solutions, including cabling an networking equipment, independently, communicating across teams and providing management upward feedback on implementation task approaches. -Leads cabling validation, ensuring network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections. Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: -Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing complex incidents. -Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), identifies and escalates trends, and documents steps or resolutions involved in maintaining the environments. Safety and Compliance-Safety, Security, Compliance, and Documentation: -Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays within site rules, colocation vendor rules/or data center site, and signs-off. -Follows and monitors implemented required security controls. -Utilizes principles of compliance and health and safety, and acts as a lead to ensure compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office. Continuous Improvement-Continuous Improvement: -Trains advance fix and repair techniques that align with corporate objectives. -Begins to stay current with industry understanding best practices and developments in networking and server maintenance. -Facilitates adherence to SOPs and MOPs for operational Data Center Change Control processes. -Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues, and starts to propose solutions. Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership: -Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. -Ensures that internal and/or external teams are delivering quality services and that all SLAs are being met. -Contributes to quality assurance through process creation and review and assists in the training of new or less experienced peers. Core Responsibilities Planning & Execution: -Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-siz