Principal Coordinator, Administrative Support Assistant III, Global Workplace Services at Capital One in Richmond, VA

Job description

Principal Coordinator, Administrative Support Assistant III, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add an Administrative Support Assistant III . The administrative professional in this role will perform a wide range of essential functions to drive organizational efficiency in a fast-paced tech-savvy environment. Responsibilities include strategically managing complex executive schedules, coordinating travel arrangements, preparing expense reports, and facilitating clear, professional communications. Additionally, team ambassadors provide polished written deliverables through effective proofreading and meticulous attention to detail. An adaptable professional, you effectively prioritize and manage shifting demands. You demonstrate resourcefulness and sound judgment when managing tasks independently, applying core problem-solving skills to ensure seamless operations. Serving as a reliable liaison for senior leadership, you maintain high operational standards and contribute directly to the efficiency and success of the team. The Ideal Candidate Should Communicate clearly, professionally, and tactfully – written and verbal - to a variety of audiences Maintain familiarity with best practices, processes and resources available to meet customer needs Understand and articulate team goals Be flexible, and adaptable to provide a consistent Be able to learn skills required to perform tasks Consult with manager on key decisions in a timely fashion Support the team culture, and positively embrace change Manage challenges effectively within role Build on understanding of customer needs to make offers and deliver results Build relationships and a network of partners to effectively achieve results Key Responsibilities Manage daily calendars for 4-6 executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems Drive key team activities and events (such as all-hands meetings, team meetings, conferences, ordering supplies and social events) Prepare professional business communication documents including memos, letters, and emails Build and maintain good business relationships with executives and administrative staff across organizations Participate in general administrative duties (copying), distributing mail, ad-hoc projects, committees and/or group events Promote a fun and team-oriented work environment Basic Qualifications High School Diploma, GED or equivalent certification At least 2 years of Administrative experience At least 2 years of experience in Google Suite (Google Docs, Sheets, Slides, Drive) Preferred Qualifications Associates Degree At least 5 years of experience as an Executive Assistant or Administrative Assistant in a fast-paced environment At least 3 years of calendar man