Principal Consultant - Government Cloud Managed Services at CDW

Job description

The Principal Consultant Engineer – Government Cloud Managed Services is the senior technical leader for CDW’s Government multi-cloud Managed Services practice, supporting Federal, State and Local Government, and Education customers, as well as commercial customers serving federal agencies, across AWS GovCloud (US), Microsoft Azure Government / Azure GCC High, and Google Cloud. This role sets the architecture standards, automation strategy, and compliance-aligned operating model for regulated customer environments, serves as the top technical escalation point for the practice, and acts as the technical lead for pre-sales engagements. The ideal candidate brings deep expertise in at least one government cloud platform with working knowledge of another, a strong Infrastructure as Code and automation background, hands-on experience applying Government security frameworks, and the ability to mentor and grow a team of engineers. What You Will Do Serve as the technical lead and escalation point for Government Cloud Managed Services across Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), and Google Cloud. Define and maintain reference architectures, secure landing zone standards, and operational patterns for regulated Government customer environments. Lead the design and delivery of Infrastructure as Code (e.g., Terraform), automation, and CI/CD pipelines that standardize customer onboarding, deployment, and day-to-day operations across clouds. Translate Government compliance requirements, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, and CIS Benchmarks, into implementable controls, configurations, and operational procedures. Participate in pre-sales technical engagements, including discovery, solution design, architecture input, effort estimation, scopes of work, proposals, and presentations. Lead customer design workshops, architecture reviews, and operational readiness reviews for onboarding and transition into Managed Services. Oversee complex implementations, migrations, upgrades, and modernization efforts through operational handoff and service onboarding. Participate in on-call rotation, provide escalation support for critical incidents, and lead root cause analysis and preventative actions. Follow and strengthen incident, change, problem, request, and knowledge management processes within the ITSM platform (ServiceNow). Drive resiliency, capacity, performance, backup and disaster recovery, and cost optimization across customer environments. Maintain trusted advisor relationships with Government customers and account teams, and communicate technical strategy, risks, and solution direction to customers and CDW leadership. Mentor senior and consulting engineers, guiding solution design, engineering practices, and cross-training across cloud platforms. Develop practice standards, runbooks, reusable templates, architecture documentation, and training materials for customers and internal teams. Collaborate with Sales, Customer Success, Project Management, Security, Legal and Contracts, and cloud provider partners to develop and grow Government Cloud Managed Services offerings and identify growth opportunities. Research emerging government cloud, security, and automation technologies and regulatory changes, including the evolving FedRAMP program, and present recommendations. What We Expect of You Bachelor's degree and 10+ years of IT engineering experience supporting cloud, infrastructure, systems, networking, or platform engineering OR 14+ years of IT engineering experience supporting cloud, infrastructure, systems, networking, or platform engineering. Minimum 8+ years of IT engineering experience supporting one or more cloud, hybrid infrastructure, platform, automation, security, monitoring, database, network, systems, or service management solutions. 3+ years of experience with large, cross-brand Managed Services projects. Experience designing and operating cloud environments aligne