Principal Cloud Solutions Engineer at Emerson Electric in National Capital Region

Job description

Job Summary: If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! As the Principal Cloud Solutions Engineer, you will serve as a trusted technical expert responsible for shaping the strategy, architecture, reliability, and continuous improvement of cloud-based SCADA solutions and related technologies. You will collaborate with global stakeholders, influence technical decisions, solve complex customer and operational challenges, and drive innovation that enhances the performance, scalability, and adoption of Emerson's cloud solutions. In This Role, Your Responsibilities Will Be: Serve as a technical authority for cloud administration, cloud-based SCADA solutions, and associated applications. Lead the design, implementation, optimization, and support of complex cloud-based customer environments. Provide advanced troubleshooting expertise for critical customers, system, and platform issues. Develop and recommend technical strategies, standards, and best practices that improve reliability, scalability, security, and operational efficiency. Partner with engineering, product, operations, and customer-facing teams to deliver innovative solutions and exceptional customer experiences. Evaluate emerging technologies and recommend improvements that support business objectives and customer needs. Drive continuous improvement initiatives focused on service delivery, system performance, automation, and operational excellence. Act as a senior escalation point for highly complex technical challenges. Influence product enhancements and technology roadmaps through subject matter expertise and customer insights. Mentor technical team members and promote knowledge sharing across the organization. Contribute to the development of technical documentation, implementation standards, and operational processes. Support strategic customer initiatives by providing technical consultation and guidance. Who You Are: You gain insight into customer needs. You have a strong bottom-line orientation. You encourage diverse thinking to promote and nurture innovation. You ask the right questions to accurately analyze situations. You adjust to fit the audience and the message. For This Role, You Will Need: Experience serving as a technical expert in cloud services, industrial automation, operational technology, SCADA systems, or related environments. Demonstrated success delivering and supporting complex technical solutions in customer-facing and operational environments. Strong knowledge of cloud platforms, industrial control systems, data acquisition technologies, or enterprise-scale software solutions. Expertise in diagnosing and resolving highly complex technical issues across multiple systems and technologies. Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Ability to influence technical direction and drive collaboration across multiple functions and stakeholder groups. Experience identifying opportunities for process improvement, automation, and operational optimization. Proficiency with Microsoft business applications and digital collaboration tools. Preferred Qualifications That Set You Apart: BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and any related field. Minimum of 5 years’ experience supporting cloud-based or on-premises SCADA platforms in industrial, energy, utilities, manufacturing, or related environments. Knowledge of industrial communications, telemetry systems, flow computers, RTUs, PLCs, and related technologies. Experience with cloud architecture, system integration, infrastructure modernization, or digital transformation initiatives. Familiarity with operational technology cybersecurity principles and industry best practices. Experience contributing to technology roadmaps, platform standards, or strategic technica