Principal Associate, Project Manager at Capital One in Richmond, VA

Job description

Principal Associate, Project Manager We are seeking a Principal Associate, Project Management to join our Consumer & Developer Experience (CDX) team. This role is focused on designing experiences and helping to lead, facilitate and execute on a variety of initiatives that enable the organization to accelerate how we work across the enterprise to make progress on our biggest consumer and developer priorities. Supporting an Executive Vice President and their leadership team, you will help architect our Associate Experience & Engagement Engine, applying structured program management discipline to translate associate feedback and routines into a well-managed operational framework, driving cross-functional execution from initial concept through delivery. The ideal candidate is a proactive problem-solver with strong relational, organizational, and communication skills. They will be adept at navigating complex challenges, driving process improvements, and fostering collaboration across teams. Key Responsibilities Strategic Planning & Impact Lifecycle: Orchestrate the end-to-end engagement engine by helping to develop our annual strategic plan and OKR. Support us on our journey from defining key results informed by associate feedback and workforce trends, to building structured initiative workstreams and ensuring a continuous loop of execution and impact evaluation. Talent & Performance Management Cycles: Program manages the execution of Talent Management (TM) and Performance Management (PM) cycles in close partnership with HR Business Partners (HRBPs), PM Champions, and leaders. Build program workbacks, manage routines, and track execution milestones to ensure seamless cycle delivery. Associate Lifecycle & Program Governance: Establish detailed program plans, governance routines, and operational documentation for core associate experience programs, including standardized lifecycle workflows. Integration Associate Experience & Change Management: Serve as a champion for the integration associate experience, delivering focused support to ensure seamless transitions. Process Architecture & Tooling: Configure central collaboration platforms (e.g., Jira, Confluence, Google Sites, Slack) and maintain team playbooks to standardize workflows, prevent process debt, and maintain operational hygiene. General Responsibilities: Lead ad hoc projects and ongoing programs to drive operational efficiency and well-managed delivery in close collaboration with Chiefs of Staff and key enterprise partners Analyze data and effectively communicate findings to leaders to inform decision making Assist Chiefs of Staff and leaders with strategic planning, including financial and resource planning, and change management Develop and support reporting to ensure the team is well-managed Identify and implement process improvements and drive compliance with best practices Create and measure success metrics and monitor progress toward goals The Successful Candidate will: Exhibit excellent analytical and problem solving skills, including the ability to quickly put structure in place to gather information and use data to influence business decisions Demonstrate outstanding communication and teamwork skills, collaborating effectively across teams and organizations Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive work toward completion Possess exceptional attention to detail, organizational skills and results orientation Be self-motivated and able to react seamlessly to changes in priorities and delivery focus Basic Qualifications: Bachelor’s Degree or Military experience At least 3 years of project management experience Preferred Qualifications: 4+ years of experience in operations, financial management, project management, program management, process management or a combination Relevant coursework or experience in finance, accounting, business, economics or mathematics project or proce