Premium Agent Network Officer at Wave in Abidjan

Job description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We’re hiring a Premium Agent Network Officer to join our team in Abidjan. Reporting to the Premium Agent Network Manager, you'll help identify, train, roll out, and manage a network of premium agencies across Côte d'Ivoire. In this role, you'll; Help in the assessment and selection of the premium agent outlet by identifying opportunities with other teams for new premium outlet locations and the acquisition of required outlets according to the set agent selection criteria and guidelines. Gather requirements and obtain approval for the premises by gathering all requirements and selecting the right premises, negotiating and obtaining approval for contracting with the landowner for the required space for the premium outlet. Set up the premium outlet, coordinate all responsible stakeholders to ensure that each approved premium outlet point is set up within the agreed time frame (contractor is assigned and signs a contract), local licensing is done, all requirements are provided, and as per the approved checklist, including branding. Train the Premium Agents and their assistants by ensuring that the Premium Agent has been trained and assessed on the understanding of the product as per the agent training manual and checklist. Assess the final business premise and hand it over to the Premium Cash Officer: Approve the completed outlet for handover to the agent management and liquidity sales team Conduct handover and initial training as per the handover checklist provided. Ensure any below-the-line activations have been done to activate the outlet location. Manage the premium agents’ achievement vs. targets through reports on emerging issues and daily monthly, quarterly/annual performance report analysis, customer feedback, and mystery shopping exercises among other ways. Oversee premium outlets’ churn and ongoing maintenance by continually monitoring and ensuring proper maintenance of Wave outlets and equipment in all outlets, fixing and replacing what is broken or lost as per internal policy to maintain all outlets as per proper standard. Monitor partnership contracts: Ensure that multi-risk insurance contracts are included for all newly built premium agencies before operations launch. Manage contracts with maintenance service providers. Maintain a good relationship with Premium agent partners and landlords by tracking rents payments and share evidence with outlets owners. Key details Location: You'll work from our office in Abidjan, with frequent travels to the upcountry. Work authorization in Côte d'Ivoire is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. We help you live your fullest life now! We subsidize gym memberships and fitness clas